Sr. Representative, Customer Accounts

Job Description

Sr. Representative, Customer Accounts

Irvine, CA

Schedule : Standard Office Hours

Duration : 18-Month Contract

Pay : $33-38 / ph

This role is responsible for managing collection activities for a complex receivable portfolio. The position supports a global leader in the medical device industry, recognized for advancing innovative technologies that improve patient care.

Job Responsibilities

In this role, you will oversee and execute a variety of activities to ensure effective collection processes and achievement of operational cash flow objectives. Key responsibilities include :

• Managing higher-value and complex monthly collections to achieve corporate Daily Sales Outstanding (DSO) targets.
• Developing and executing collection strategies for high-revenue accounts.
• Resolving disputed invoices in collaboration with internal teams.
• Preparing documentation packets to support credits for pricing errors.
• Reviewing and releasing pending customer orders held for credit concerns in line with department guidelines.
• Analyzing customer credit ratings and histories to provide recommendations for extensions and limits.
• Identifying and escalating accounts requiring third-party collection actions.
• Performing other incidental duties as assigned.

Essential Duties and Job Functions

Knowledge & Skills

Education & Experience