Barista - Marketplace Cafe

Summary of Position:

The Barista is responsible for selling food and beverage to guests in a friendly and courteous manner resulting in guest satisfaction.

Essential Functions:

• Set up work area, brew coffee, set out food items, restock inventory items as needed.
• Maintain supply of products throughout shift.
• Greet all guests in friendly and courteous manner, recite available selections, prepare and serve orders.
• Input orders into Micros.
• Present check to guest promptly, thank them and invite them to return.
• Performing check out procedures and complete paper work.
• Perform general cleaning tasks.
• Maintain inventory levels in storage area.
• Report equipment or guest challenges to supervisor.
• Assist guests with questions and direct them where to go to get their food items.
• Other tasks as assigned.

Qualifications:

Education: High School diploma preferred

Certificates or Licenses: Maricopa County Food Service Worker card/certification and Arizona Title IV Alcohol Certification

Experience: Food and beverage experience preferred.

Knowledge, Skills, and Abilities:

• Knowledge of menu items offered.
• Proper phone etiquette.
• Ability to responsibly and accurately manage cash.
• Ability to operate a calculator.
• Ability to use a computer.
• Ability to sit and/or stand for extended periods.
• Ability to lift 20 lbs.
• Ability to memorize and perform Resort Standards, AAA diamond standards, and Mystery shopper standards.

Personal Characteristics:

• Behaves ethically.
• Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language.
• Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review).

The Arizona Grand Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Arizona Grand Resort & Spa, team members must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.