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Kirby is hiring : Service Writer in Houston

Kirby is hiring : Service Writer in Houston

MediabistroHouston, TX, United States
19 days ago
Job type
  • Full-time
Job description

Thermo King of Houston is now hiring a Service Writer at 772 McCarty Street, Houston, TX 77029. Responsible for performing a wide range of administrative and office support activities for the Service Department that are critical to the efficient operation of the organization.

The hours for this position are Monday – Friday from 10 : 00am – 7 : 00pm. Summer hours are 7 : 00 am to 7 : 00 pm (12 hour shift).

Responsibilities

  • Assist with answering telephone and monitor lines on hold for prompt response time.
  • Greet service customer with a positive attitude.
  • Inspect new trucks and trailers when brought in for any damage before we log equipment in and fill out check in form.
  • If new equipment is coming in for install alert sales staff by e-mail with VIN# and scan check in form
  • Document customer complaints
  • Open work order
  • Maintain communication with service management on progress.
  • Keep customers informed on progress of service jobs.
  • Write up and prepare work orders for final review and invoicing; get purchase orders for open accounts.
  • Maintain a strong, personal commitment to the safety culture.
  • All other duties as assigned.

Qualifications

  • Competencies
  • Demonstrates quality work through accuracy, thoroughness, and attention to detail.
  • Exhibits efficiency in problem solving by identifying and resolving problems in a timely manner to meet established customer deadlines.
  • Strives to continuously build knowledge and skills and share expertise with others.
  • Commitment to a standard of excellence in customer service.
  • Shows adaptability by effectively responding to frequent change, delays, or unexpected events.
  • Exhibits superior dependability by consistently arriving to work on time and as scheduled.
  • Contributes to building a positive team environment through commitment, respect, and communication.
  • Demonstrates professionalism by acting with integrity, high moral standards, and personal accountability.
  • Shows organizational support by consistently following policy and procedures.
  • Ability to utilize desktop computer systems, hardware and operating systems (MS Word, MS Excel, MS Access, MS Outlook, Internet Navigation, 10-key touch, Minimum 40 WPM).

    • Education / Experience :

  • High school diploma or general education degree (GED) or equivalent combination of education and experience.
  • Experience working with customers, vendors and all levels of an organization is preferred.

    • Physical Activities & Requirements

  • Ability to lift up to 25lbs.
  • Ability to sit for long periods of time.
  • Work in air-conditioned office, outside and workshop.
  • Will be required on occasion to work more than 8 hours on one shift.
  • Requires occasional bending, stooping, lifting and carrying.
  • Reaching or handling with arms, hands and fingers.
  • Manual dexterity sufficient to work with fingers (i.e. frequent typing).
  • Normal vision with or without corrective lenses.

    • Working Conditions

    Standard Office Criteria

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    Service Writer • Houston, TX, United States