Customer Service Representative

PRIMARY PURPOSE : Maintain effective customer relations through prompt and efficient service, exercising judgment necessary to process customer orders, work with customers on forecast accuracy, and schedule delivery. Serves as l iaison between customers, sales reps, production and shipping personnel. Overtime is occasionally required as is occasional flex of schedule.

ESSENTIAL DUTIES : Duties and responsibilities include the following. Other duties may be assigned as business demands.

• Create detailed specs and print cards for parts according to ISO procedures
• Create or obtain quotes as needed
• Process and distribute orders received from customers via phone, fax, and email or company personnel .
• Make changes to or cancel orders / backorders and communicates changes to the team
• Inform customers of prices, shipping date, anticipated delays and any additional information needed by the customer
• Receive, investigate and respond to all customer inquiries regarding shipments, products and complaints by implementing ISO procedures
• Create purchase orders for necessary materials
• Compile statistics and prepare various reports for management
• Maintain customer files
• Assist with answering house phones as needed
• Other duties may be assigned to meet business needs

KNOWLEDGE AND SKILLS :

PHYSICAL DEMANDS :

depth perception and ability to adjust focus.

WORK ENVIRONMENT : Grand Traverse Container is a manufacturing plant using corrugated paper. This work is performed in an office environment however often workers can be exposed to dust, odors, noise when in the shop area.

EDUCATION : Two (2) year degree or three (3) year relevant customer service experience or equivalent combination of education and experience that demonstrates the ability to do the job.

Q ualification S : Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Self motivated with strong drive to achieve results.