Job Description
Job Description
Tom Bush BMW Service on Atlantic Boulevard and Blanding Blvd is growing and in need of additional experienced & enthusiastic Service Call Center Operators . See why you should join our team below...
JOB DESCRIPTION :
Assist customers in all their automotive service needs including the following steps :
- Handle all incoming telephone calls promptly and courteously
- Schedule Service appointments
- Provide helpful information on customer vehicle problems or complaints
- Notify Managers of customer complaints
- Greet service customers immediately upon entering service center
- Ensure service drive is clean
BENEFITS :
Compensation - $10.00 - $14.00 (depending on experience) + spiffs for performanceFamily-Friendly Schedule - Closed SundaysBenefits Package Available - Medical, Dental, Disability, Paid Vacations, Vision & 401k (with 2.5% company match) available for full time employees.Advancement Opportunities - our average employee (out of 320) has been with us for six years and we like to promote from within.EOE -we are an Equal Opportunity EmployerGreat Work Environment - a family-friendly & drug-free workplaceWellness Program - we offer discounts towards company benefits for completion of wellness related activities including lunch and learns, fitness challenges and more as well as discounts for gym memberships, healthy vending options and a culture that supports healthy living.LOCATION + SUPERVISION :
Our stores are located at :
9875 Atlantic Blvd, Jacksonville, FL 32225, one mile west of I-295.
Your supervisor will be Brian (BJ) Scott, our Service Director, who has over 20 years of automotive experience!
6914 Blanding Blvd, Jacksonville, FL 32244, one mile north of I-295.
Your supervisor will be James Latham, our Service Manager, who has over 15 years of automotive experience!
DESIRED SKILLS & EXPERIENCE
Experience in customer relations and telephone handling recommendedExperience in a call center environment a plusPositive attitudeAbility to drive manual and automatic transmission vehiclesExceptional multi-tasking abilities and prioritization skillsTeamwork skills and ability to work under pressureAbility to operate an automobile with a valid driver's licenseWe maintain a drug-free workplace so all candidates must pass a drug test