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Front Desk Receptionist

Front Desk Receptionist

Downtown San Diego PartnershipSan Diego, CA, US
1 day ago
Job type
  • Part-time
Job description

Front Desk Receptionist

Position Title : Front Desk Receptionist

FLSA : Part-time (20-25 hours / week), unpaid volunteer

Schedule : Monday Thursday 10 a.m. 3 p.m.

Location : Downtown San Diego

Why This Job?

Set schedules (have the same days off every week)

Parking Allotment or MTS Transit Pass

Opportunity to gain firsthand experience in a nonprofit environment

Exposure to external stakeholders, community partners, and civic leaders

Develop professional skills in customer service, office administration, and stakeholder engagement

Be part of a mission-driven organization making a visible impact in Downtown San Diego

Position Summary

Under the direction of the Chief Operating Officer (COO), and Vice President of People & Culture, the Front Desk Receptionist will serve as the primary point of contact for guests and callers. This is a high-volume, highly visible role that assists in the day-to-day coordination of schedules, meetings, and visits from external partners. The Front Desk Receptionist must be proactive in anticipating needs and addressing unforeseen developments, enabling team members to operate as efficiently and effectively as possible in service of the organization. This individual must demonstrate a high degree of discretion, integrity, and confidentiality. The ideal candidate enjoys engaging with people, thrives in a support role, and takes pride in keeping things running smoothly.

  • This is an unpaid volunteer position.

Essential Job Functions & Duties

  • Greet & assist visitors at the front door and reception desk professionally and courteously.
  • Answer and direct incoming calls on the main office phone line.
  • Screen and respond to telephone calls, emails, voicemails, and in-person inquiries.
  • Monitor day-to-day office activity and assist in maintaining smooth and efficient operations.
  • Support general office functions, including ordering and tracking supplies, performing equipment checks and access card inventories.
  • Serve as liaison with the building owner on matters related to facilities, maintenance, and utilities.
  • Maintain a tidy and welcoming reception and front office area.
  • Assist with monitoring office access and managing guest sign-ins or visitor badges.
  • Coordinate with staff to support office needs and logistics.
  • Occasionally run local errands related to office operations (e.g., picking up supplies or meals from nearby vendors).
  • Serve as point of contact during emergencies and assist in executing safety protocols when needed.
  • Regularly walk to nearby office locations (within a 3-block radius) to drop off mail or small supplies.
  • Maintain excellent customer service standards, resolving or directing concerns, requests, and suggestions from community members.
  • Interface professionally with board members, their staff, and public and private sector leaders.
  • Please note this job description is not designed to cover or contain a comprehensive listing of all the activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    • Required Qualifications, Skills, and Abilities

  • Valid U.S. Driver's License & clean driving record (preferred)
  • High School Diploma or GED
  • Excellent verbal and interpersonal communication skills.
  • Professional demeanor and customer service mindset.
  • Reliable, punctual, and detail-oriented.
  • Ability to maintain confidentiality and exercise discretion.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite and phone / email etiquette.
  • Ability to speak, read, and write in English.
  • Prior front desk or office administration experience is a plus.
  • Must be able to sit, stand, and walk for extended periods; lift up to 25 lbs. occasionally.

    • Pre-employment Requirements

    This position is contingent on successfully passing a :

  • Criminal Background Check,
  • Pre-employment Drug Screening,
  • Motor Vehicle Report (if applicable)

    • Core Attributes

  • Team Player
  • Flexible
  • Attention to detail
  • Outstanding customer service

    • About the Downtown San Diego Partnership

    Recognized by the San Diego Union Tribune as a 2023 Top Workplace in San Diego, the Downtown San Diego Partnership (DSDP) is a nonprofit organization that serves as the principal voice and driving force behind the economic prosperity and cultural vitality of Downtown San Diego through membership, advocacy, public services, and community investment. The organization's nearly 300 members, representing a variety of business sectors including real estate, technology, banking, law, defense, insurance, communications, energy, and tourism are committed to nurturing a Downtown that benefits the entire San Diego region.

    It also serves as the managing organization for several special districts and charitable foundations including the Property and Business Improvement District otherwise known as Clean & Safe which provides essential public services in the 275 blocks of Downtown San Diego. Through these programs, we have provided enhanced services in maintenance, safety, beautification, and homeless outreach, supported business promotion and retention, and improved the quality of life on behalf of Downtown's neighborhoods for more than 20 years.

    Our Clean & Safe program is committed to serving the following neighborhoods : Cortez Hill, Columbia, Marina, City Center, East Village, and the Gaslamp Quarter that make up Downtown San Diego. The 24 / 7 Operations consists of maintenance services along the public right of way, beautification efforts along with security and outreach services. This includes sweeping, trash removal, doggy bag dispenser refill, tree trimming, pressure washing, graffiti, gum, and sticker removal. The Clean & Safe Operations is committed to providing great customer service along with providing a cleaner and safer downtown to our stakeholders and residents.

    In all, these programs provide an annual contractual budget of approximately $13 million annually.

    Our Values

  • Deliver excellent service : We strive to provide exceptional customer service through listening to our customers, providing efficient services, and innovative solutions resulting in value for our many stakeholders.
  • Be fun and open-minded with a quirky sense of creativity : We work hard but take time to celebrate our collective achievements and realize there's always more than one perspective to consider when approaching a challenge.
  • Pursue growth and learning : We invest in our people so they can continue to build skills and perspectives that enrich the work we do.
  • Build honest relationships and communication : We believe honesty leads to strong relationships built on a foundation of trust.
  • Nurture a safe work environment : We have a collective commitment to emphasize safety over competing goals to ensure the protection of people and our environment.
  • Inclusiveness and diversity : We honor the inherent value of every individual's unique story, experience, and perspective. We strive to amplify the voices of our staff, community, and stakeholders and to create a safe and inclusive environment where everyone can contribute one's authentic self.

    • Our Commitment to Diversity, Equity, and Inclusion

    At the Downtown San Diego Partnership, we are an organization that attracts and empowers diversity throughout our workplace and in the communities we serve. We value and celebrate the whole person and the lived experience that makes each of us unique. We strive to foster a safe environment, both internally within our organization and externally towards the communities we engage with, in which we encourage all voices to be heard and amplified as needed. We know our strengths come from championing our differences and acknowledge that each person deserves a voice and a seat at the table. Our ability to feel or be united through inclusion will result in better discussions, decisions, and outcomes that will allow us to advance the economic prosperity and cultural vitality of Downtown San Diego.

    DSDP is an Equal Employment Opportunity employer. The Downtown San Diego Partnership provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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    Front Desk Receptionist • San Diego, CA, US