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Guest Experience Assistant
Guest Experience AssistantSan Francisco Giants • Oracle Park, SF
Guest Experience Assistant

Guest Experience Assistant

San Francisco Giants • Oracle Park, SF
30+ days ago
Job type
  • Part-time
Job description

About the Role : The Guest Experience department is seeking a Guest Experience Assistant for the 2026 season at Oracle Park. This part-time, front office role is seasonal and offers a behind-the-scenes look at Major League ballpark operations—from first pitch preparation to post-game wrap-up, and more. You'll work across Ballpark Operations and collaborate with multiple Giants departments while directly supporting our event staff team in delivering exceptional experiences for fans. This hands-on position combines administrative support, operational coordination, and guest interaction. You'll contribute to the systems and processes that help our Guest Services team of 500+ team members serve thousands of guests per event. You are excited about this opportunity because you will…

  • Manage inventory control and distribution of supplies and equipment for event staff
  • Learn and operate our Incident Tracking System (24 / 7 Software) to log and monitor guest issues
  • Support Lost and Found program operations, including tracking, storage, and guest communications
  • Assist with Wardrobe operations for Guest Services team members (uniform distribution, inventory support)
  • Maintain departmental files, correspondence, and documentation
  • Update tracking spreadsheets for incidents, inventory, and staffing
  • Help train event staff on procedures and complete required documentation
  • Respond to guest inquiries at the Guest Services Desk during games and events
  • Support department initiatives that improve guest experience and operational efficiency
  • Contribute to pre-season preparation and post-season analysis We’re Excited About You Because you are a…
  • Collaborative team player who builds positive relationships
  • Proactive problem-solver who anticipates needs
  • Adaptable and solution-focused under pressure
  • Passionate about sports, events, and creating memorable guest experiences Qualifications :
  • Previous experience in event operations, venue management, or customer service preferred
  • Proficiency in MS Office (Outlook, Excel, Word) and Google Suite
  • Excellent written and verbal communication skills
  • Strong organizational abilities with attention to detail
  • Comfort with multitasking in a fast-paced, dynamic environment
  • Discretion in handling sensitive or confidential information
  • Must be available 20 to 35 hours / week, with general alignment to the baseball game schedule including nights and weekends. Season runs approximately [March / April through September / October, extended for playoffs]
  • Flexibility required for schedule changes based on game times and special events
  • Ability to stand and walk for extended periods
  • Occasional lifting up to [25-50] pounds
  • Comfortable working in indoor and outdoor environments

28 - $28 an hour

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Guest Experience Assistant • Oracle Park, SF

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