Consultant - Customer Training - Wavemark

Wavemark Solutions Training Leader

As a digitally automated clinical supply chain solution, Cardinal Health WaveMark Solutions leverages predictive modeling and automated inventory management coupled with expert support services to empower health systems' clinical and supply chain teams to optimize clinical workflows and improve efficiency. With WaveMark offerings in operating rooms, procedural labs, clinical labs and nursing units, hospitals gain enterprise visibility of their supply chain to support product availability, optimize clinical workflows, improve financial performance, and enhance patient safety. Using barcode and RFID technology, WaveMark links product usage to the patient record at the Moment Of Care (MOC), providing both inventory documentation and real-time product level insights to help protect patients from recalled or expired products.

Job Summary

This individual is responsible for leading strategic training initiatives within hospital systems for WaveMark. This role involves partnering with hospital leadership to develop and execute enterprise-wide training strategies, delivering both onsite and virtual training sessions, and ensuring a seamless transition to customer success teams. The ideal candidate will have a strong background in healthcare training, strategic planning, and adult learning methodologies.

Responsibilities

• Facilitate strategy sessions with hospital leadership to assess training needs and align with organizational goals.
• Develop and present comprehensive enterprise strategic training plans tailored to each healthcare organization.
• Provide expert guidance on training best practices, change management, and implementation strategies.
• Deliver Train-the-Trainer (TTT) programs onsite, equipping internal trainers with tools and techniques to deliver effective training.
• Conduct and manage virtual training program and sessions using application platforms (e.g., Zoom, MS Teams).
• Ensure training content meets the specific needs and supports the solution workflows within the hospital.
• Oversee the training process from initial planning through department-level kickoff.
• Ensure smooth handoff to Customer Success teams with clear documentation and transition plans.
• Monitor training effectiveness and provide post-professional training services as needed.
• Travel to customer sites (hospitals and healthcare systems).

Qualifications

Bachelor's degree in related field, or equivalent work experience preferred. Related degrees could be in Education, Healthcare Administration, Organizational Development. Certification in training or instructional design (e.g., CPTD, ATD, Kirkpatrick) preferred. 5+ years of experience in training, consulting, change management, organizational transformation or organizational development within healthcare preferred. Experience with EHR systems (e.g., Epic, Cerner) or healthcare IT solutions preferred. Strong understanding of adult learning principles and instructional design. Proficiency in virtual training tools and Learning Management Systems (LMS). Excellent facilitation, presentation, and communication skills. Ability to manage multiple projects and stakeholders simultaneously. Familiarity with healthcare operations, compliance, and clinical workflows. Strategic thinker with a consultative approach. Strong interpersonal and relationship-building skills. Adaptable, proactive, and solution-oriented. Comfortable working in fast-paced, dynamic environments. Ability to travel 75% to customer sites (hospitals and healthcare systems). Customer / vendor credentialing is required (this may include vaccinations). More details will be provided if you are selected for an interview.

Anticipated Salary Range

$67,500 - $105,930

Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage, paid time off plan, health savings account (HSA), 401k savings plan, access to wages before pay day with myFlexPay, flexible spending accounts (FSAs), short- and long-term disability coverage, work-life resources, paid parental leave, healthy lifestyle programs.

Application window anticipated to close : 11 / 17 / 25