Director, Consumer Satisfaction

About Us:Since 1935, we've been on a mission to bring a little extra happiness to everyday life and inspire connections over food. We select the finest ingredients the world has to offer, craft premium products made with love, and never settle for shortcuts. We believe that when we share our food, we share a part of ourselves - and that's the only way we'd put our name on it.

Today, our small family company has grown into a national leader in specialty olives, peppers, and sauces under the leadership of CEO Jeff Mezzetta, and our commitment to quality has never wavered. With an 80-year legacy behind us and a bright future ahead, we're seeking passionate, driven candidates to help us bring our cherished family traditions to a new generation.

The ideal candidate will have an immediate connection to our Core Ingredients:

• Crunchy Crunchy: We are hungry for excellence.
• Own It: We think and act as an owner - with appetite, initiative, and responsibility.
• Connection: We build authentic relationships that foster trust and open communications.
• Vibrance: We come to work eager and passionate about fulfilling our vision. When we share our work, we share a part of who we are.

Director of Consumer Satisfaction

The Director of Consumer Satisfaction is responsible for leading and executing quality control strategies across Mezzetta's product lines, with a focus on product and process improvement and supplier quality ensuring a superior product experience for the customer. This role oversees the Quality Assurance, Technical Services, and Continuous Improvement teams, working cross-functionally to uphold and enhance food safety and quality standards.

Key Responsibilities:

• Develop and implement short- and long-term quality improvement strategies.
• Ensure product specifications exceed competitor standards from raw materials to final product.
• Collaborate cross-functionally to maintain consistent quality and food safety practices.
• Establish and monitor KPIs and financial targets for quality operations.
• Provide technical support to R&D, Operations, Processing and Engineering via Capex projects by directing the evaluation of processes and product improvement initiatives and providing input on equipment, manufacturing and process initiatives.
• Analyze, monitor and achieve financial objectives by preparing the Quality Assurance budget, scheduling expenditures, analyzing variances and implementing corrective actions as needed.
• Lead, coach, and develop the Quality team for high performance and retention.
• Stay current with industry trends and regulations through continuous learning.

Key Qualifications:

• 10+ years experience in CPG Quality and Food Safety environments
• Minimum 4 year technical degree preferably in Food Science or related industry.
• Strong background in quality systems, process improvement, and food manufacturing.
• Experience with HACCP, GFSI, BRC, and FSMS preferred.
• Skilled in managing complex operations and solving technical problems.
• Knowledge of manufacturing processes, machinery, and food safety protocols.
• Better Process Control or Acidified Foods certification a plus.

Pay Range

$200,000-$220,000 USD

Our Commitment to an Inclusive Workplace:
At Mezzetta, we embrace diversity and strive to create an inclusive environment where you know you belong. Part of that commitment includes a zero-tolerance policy and being an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. All employment decisions at Mezzetta are solely based on merit, qualifications, abilities and business needs, without regard to race, color, religion or belief, gender, sexual orientation, gender identity/expression, age, marital status, national origin, disability, military or veteran status, family or parental status, pregnancy, or any other status protected by law. All of us share in the responsibility of fulfilling this commitment and creating a culture where our team can thrive.