Senior Director, Expert Insights - ECS

Senior Director, Expert Insights - ECS

The world's most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients' own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

At Tegus by AlphaSense, we work directly with some of the world's most well-respected institutional investors, corporations, and consultancies each day by providing real-time industry experts so they can make investment decisions faster. We are persistent, have a strong work ethic, and make decisions with our customer's top of mind. Join a dynamic and results-oriented team, responsible for overseeing the day-to-day operations of our Expert Call Services.

The Senior Director will play a critical leadership role in scaling and optimizing the performance of our service organization. This individual will be responsible for hiring, developing, and leading a team of high-performing people managers and their respective teams, ensuring exceptional outcomes for both customers and experts. The mission of this role is to drive operational excellence, enable consistent and high-quality project execution, and deepen customer engagement by growing expert call volume.

In addition to team leadership, this individual will spearhead strategic initiatives aimed at improving efficiency, streamlining workflows, and enhancing scalability. This includes identifying systemic gaps, designing and testing solutions, and leading cross-functional implementation efforts that drive measurable impact. This leader will establish a strong operational rhythm, define and uphold clear performance expectations, and use data to drive continuous improvement. Cross-functional collaboration is critical this role will work closely with Sales, Product, Marketing, and RevOps to align priorities, remove blockers, and deliver shared outcomes around customer success and business performance. As a senior leader and culture carrier, this person will model our values, foster a high-performance and high-accountability environment, and play a key role in developing the next generation of exceptional people leaders.

Who You Are :

• 6+ years of experience managing and scaling teams, including experience managing other people leaders.
• Proven ability to coach, develop, and performance-manage teams to exceed service delivery goals and KPIs.
• Demonstrated success leading through complexity in a fast-paced, high-growth environment.
• Strong cross-functional collaboration skillsable to partner effectively across levels and departments.
• Proficiency in data analysis (Excel / Sheets) with a comfort managing through metrics and dashboards.
• Excellent communication and interpersonal skills; able to inspire trust and alignment at all levels.
• Strong strategic thinking paired with a bias for action; capable of balancing long-term vision with short-term execution.
• Embodies an ownership mindset : no task is too small, and they proactively step in to solve problems and drive outcomes.

What You'll Do :

For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience / expertise and may vary from the amounts listed below.

$167,000 - $230,000 USD

You may also be offered a performance-based bonus, equity, and a generous benefits program.

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense's commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

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