Automotive Service Consultant

Job Description

Job Description

Fishers, In | Full-Time | Competitive Pay + Benefits

Company Overview :

At Lockhart Cadillac , we’re more than just a dealership — we’re a family-owned luxury Cadillac dealership committed to providing an exceptional service experience with a personal touch. For over  52 years , we’ve built long-term relationships with our customers by combining world-class Cadillac expertise with the warmth and trust of a family business.

As Cadillac continues to lead in innovation, performance, and craftsmanship, we’re growing our service team and looking for a skilled, customer-focused Automotive Service Consultant to help us deliver an unparalleled ownership experience.

What You’ll Do :

Welcome customers in a professional, friendly manner, ensuring a smooth and exceptional service experience.

Listen attentively to customer concerns and accurately document service requests and vehicle symptoms.

Clearly explain Cadillac-recommended maintenance, repair options, and cost estimates with transparency and confidence.

Coordinate with technicians to ensure accurate diagnostics and efficient service completion.

Maintain proactive communication with customers throughout the service process.

Recommend additional services to enhance vehicle performance, safety, and longevity.

Manage repair orders, repair quotes, and scheduling with accuracy and attention to detail.

Utilize dealership systems and tools effectively to support a seamless service process.

What We’re Looking For :

Minimum of 2 years previous experience as a Service Advisor / Service Consultant, or in a customer service sales role (luxury or Cadillac experience strongly preferred).

Strong communication and interpersonal skills with a polished, professional demeanor.

Solid knowledge of Cadillac, General Motors, and 3rd party warranties / service contracts.

Familiarity with Cadillac service processes and brand standards is a plus.

Up to date ASE Certifications (Service Consultant, Maintenance & Light repair, or Auto)

Proficiency in Cox Automotive dealership management software (Dealertrack & Xtime).

A positive attitude, strong work ethic, and commitment to delivering premium customer service.

• Strong organizational and multitasking abilities in a fast-paced environment.

Why Join Our Family :

Competitive pay structure with performance-based bonuses

Comprehensive benefits package (health, dental, vision, PTO, retirement plan)

Ongoing Cadillac brand training and opportunities for career advancement

A family-owned culture where employees are valued and respected

Work with a prestigious luxury brand in a state-of-the-art facility

Supportive, team-oriented work environment