Client Director

Title : Client Director

Location : US-based — Atlanta, GA or Remote

About GreyOrange

GreyOrange is a global leader in AIdriven robotic automation software and hardware, transforming distribution and fulfillment centers worldwide. Our solutions increase productivity, empower growth and scale, mitigate labor challenges, reduce risk and time to market, and create better experiences for customers and employees. Founded in 2012, GreyOrange is headquartered in Atlanta, Georgia, with offices and partners across the Americas, Europe and Asia. For more information, visit www.greyorange.com

Our Solutions

The GreyMatter Multiagent Orchestration (MAO) platform provides vendor agnostic fulfillment orchestration to continuously optimize performance in real time : the right order, with the right bot and agent, taking the right path and action. Currently operating more than 70 fulfillment sites across the globe (with deployments of 700+ robots at a single site), GreyMatter enables customers to decrease their fulfillment Cost Per Unit by 50%, reduce worker onboarding time by 90% and optimize peak season performance. In retail stores, our gStore end to end store execution and retail management solution supports omnichannel fulfillment, real time replenishment, intelligent workforce tasking and more. Using real time overhead RFID technology, the platform increases inventory accuracy up to 99%, doubles staff productivity, and enables an engaging, seamless in store experience.

About the Role

As a Client Director at GreyOrange, you will be the face of the organization, leading strategic client relationships, overseeing delivery and solutioning teams, and driving transformation within our customers' supply chain and operations. You will engage directly with senior stakeholders, leveraging GreyOrange's industry-leading robotics and AI platforms to solve complex business challenges.

This role requires a blend of strategic thinking, operational excellence, and relationship management. You will collaborate cross-functionally with engineering, solutioning, and delivery teams to ensure successful outcomes for clients while maintaining high satisfaction and long-term partnerships.

Responsibilities

• Accountable and Single Threaded Owner (STO) for orchestrating the Value Delivery Engine at key client accounts. This includes designing and maintaining key artifacts like customer health / value scorecard, joint success plans (with customer), working with cross-functional teams on process efficiency, resolving bottlenecks at the warehouse floor, and performing weekly insights / analysis to meet / exceed KPIs.
• Working across key customer stakeholders (from Warehouse Managers to Chief Supply Chain Officers) to present key findings, performance reports, and bring innovative ideas to collaborate and expand for the future.
• Build and sustain trusted relationships with client executives and decision-makers.
• Partner with internal cross-functional teams to deliver end-to-end automation and fulfillment solutions.
• Identify opportunities to expand GreyOrange's footprint within existing accounts through consultative engagement.
• Drive project execution by managing timelines, resources, and stakeholder expectations.
• Provide strategic direction for solution design and deployment to meet client business goals.
• Ensure excellence in delivery by promoting collaboration, accountability, and measurable outcomes.
• Mentor and guide internal teams (3–5 FTEs plus fractional and cross-functional resources) to maintain high performance and motivation.
• Represent GreyOrange in executive-level meetings and industry discussions to position the brand as a thought leader.

Requirements

Qualifications

EEO

GreyOrange Inc. is an equal employment opportunity employer. The company's policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, veteran status, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. GreyOrange also prohibits harassment of applicants or employees based on any of these protected categories.