Talent.com
HSPD-12: Government Badging & Credentialing Specialist (Washington, D.C. - REF1518V)**
HSPD-12: Government Badging & Credentialing Specialist (Washington, D.C. - REF1518V)**Citizant • Washington, DC, United States
HSPD-12 : Government Badging & Credentialing Specialist (Washington, D.C. - REF1518V) • •

HSPD-12 : Government Badging & Credentialing Specialist (Washington, D.C. - REF1518V) • •

Citizant • Washington, DC, United States
30+ days ago
Job type
  • Full-time
Job description

Company Description

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services - focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed "A Players" who already align with the company's core values : Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.

Job Description

Duties and Responsibilities :

Enrollment Process Management :

  • Schedule appointments and / or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates and PIN Resets.
  • Answering phone calls / email inquiries for all things related to PIV credentials and access control matters.
  • Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
  • Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.

Documentation and Data Collection :

  • Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
  • Ensure that all required documents and forms are properly completed and submitted according to established guidelines.
  • Verification and Authentication :

  • Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
  • Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.
  • Data Security and Privacy :

  • Handle sensitive personal information with the utmost discretion and adhere to data protection regulations and organizational security protocols.
  • Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
  • Communication :

  • Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
  • Provide excellent customer service to address questions and concerns related to the enrollment process.
  • Escalation management, as it involves listening, understanding, and responding to customer needs and expectations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Recordkeeping :

  • Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
  • Prepare and maintain spreadsheets tracking status of new applicant, contractor, and federal employee files.
  • Compliance and Training :

  • Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
  • Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.
  • Qualifications

    Required Competencies :

  • Experience with Microsoft Excel for data management, coordination, and reporting.
  • Ability to adapt to changing security procedures and requirements.
  • Prior experience in a similar role, customer service, or administrative position may be advantageous.
  • Attention to detail and strong organizational skills.
  • Excellent interpersonal and communication skills.
  • Ability to handle confidential information with discretion.
  • Attend local hiring events 3 - 4 times a month (may vary, depending on the business need).
  • Perform other job-related duties as assigned.
  • Education :

  • High School diploma, GED certification
  • Physical Requirements :

  • The role primarily involves sedentary work.
  • There may be occasional instances of stair climbing.
  • Periodic standing and / or walking for extended durations may be required.
  • Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25 - 30 lbs.
  • Requires typing for most of the day.
  • Effective communication through frequent periods of talking and listening is essential.
  • Clearance Requirement :

  • US Citizenship is required.
  • Active Public Trust / MBI clearance or the ability to obtain one.
  • Starting salary range :

  • $44,000 - $58,200 (depending on experience)
  • Citizant offers a competitive benefits package, including :

  • Health and Welfare (H&W) benefit
  • Medical, dental, and vision insurance
  • Life and Disability Insurance
  • 401(k)
  • Generous Paid Time Off (PTO)
  • Flexible Spending Accounts (FSA)
  • Employee Assistance Program (EAP)
  • Tuition Assistance & Professional Development Program
  • Disclaimer : Please note that the position you are applying for is part of a pipeline recruitment process. This means the role may not be immediately available but is expected to open in the near future. We are proactively seeking qualified candidates to ensure a prompt hiring process once the position becomes available. Your application will be retained for future consideration as openings arise, and we will reach out to you when the hiring process begins. Thank you for your interest and patience!

    Additional Information

    Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.

    Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

    Create a job alert for this search

    Credentialing Specialist • Washington, DC, United States

    Related jobs
    Government Head - DoD (Washington D.C.)

    Government Head - DoD (Washington D.C.)

    LexisNexis Risk Solutions • Washington, DC, United States
    Part-time
    LexisNexis Risk Solutions is the essential partner in the assessment of risk.Within our Government division, our solutions assist government agencies and law enforcement to drive insights from comp...Show more
    Last updated: 23 days ago • Promoted
    2025-215 Senior Portfolio Manager, Foundations & Government Support

    2025-215 Senior Portfolio Manager, Foundations & Government Support

    Ocean Conservancy • Washington, DC, United States
    Full-time
    Senior Portfolio Manager, Foundations & Government Support.Senior Director, Foundations & Government Support.Ocean Conservancy works to protect the ocean from today’s greatest global challenges.Tog...Show more
    Last updated: 30+ days ago • Promoted
    Government Head - DoD (Washington D.C.)

    Government Head - DoD (Washington D.C.)

    RELX Group plc • Washington, DC, United States
    Part-time
    LexisNexis Risk Solutions is the essential partner in the assessment of risk.Within our Government division, our solutions assist government agencies and law enforcement to drive insights from comp...Show more
    Last updated: 21 days ago • Promoted
    Government Head - DoD (Washington D.C.)

    Government Head - DoD (Washington D.C.)

    RELX • Alexandria, VA, United States
    Part-time
    LexisNexis Risk Solutions is the essential partner in the assessment of risk.Within our Government division, our solutions assist government agencies and law enforcement to drive insights from comp...Show more
    Last updated: 25 days ago • Promoted
    Government Affairs Associate (HALO USA) - Washington, DC

    Government Affairs Associate (HALO USA) - Washington, DC

    The HALO Trust • Washington, DC, US
    Full-time
    Quick Apply
    Location : HALO USA, Washington, District of Columbia, United States.Position available : February 2026, exact start date negotiable. The HALO Trust employs nearly 10,000 people in more than 30 countr...Show more
    Last updated: 9 days ago
    Remote Director, Strategic Capture — Government BD Leader

    Remote Director, Strategic Capture — Government BD Leader

    KBR, Inc. • Washington, DC, United States
    Remote
    Full-time
    A federal services company in Washington, DC is seeking a Director of Strategic Capture to lead business development efforts. The ideal candidate will have over 20 years of experience, particularly ...Show more
    Last updated: 12 days ago • Promoted
    Government Compliance Lead Associate (Auditor)

    Government Compliance Lead Associate (Auditor)

    Peraton • Washington, DC, United States
    Full-time
    Join Peraton in advancing the safety, efficiency, and modernization of the National Airspace System (NAS) through the FAA’s Business, National Airspace, and Technical Computing Services (BNATCS) co...Show more
    Last updated: 30+ days ago • Promoted
    Federal Health Policy Lead | Government Relations

    Federal Health Policy Lead | Government Relations

    Virta Health • Washington, DC, United States
    Full-time
    A health transformation company is seeking a Sr.Director of Government Relations to lead engagement with policymakers and ensure access to care models through Medicare and Medicaid.The role involve...Show more
    Last updated: 10 days ago • Promoted
    Director, U.S Policy, Government Affairs

    Director, U.S Policy, Government Affairs

    Allergan • Washington, DC, United States
    Full-time
    AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable i...Show more
    Last updated: 22 days ago • Promoted
    CWMD Specialist

    CWMD Specialist

    Chimera Enterprises International • NCR, DC, US
    Full-time
    Quick Apply
    Chimera Enterprises International is seeking a CWMD Specialist to support the Army Treaty Compliance and Surety Division (DAMO-SSD), Deputy Assistant Secretary of the Army for Environment Safety &a...Show more
    Last updated: 30+ days ago
    General Application of Interest : Government Relations Role - Future Opportunities

    General Application of Interest : Government Relations Role - Future Opportunities

    Merchant McIntyre Associates • Washington, DC, United States
    Full-time
    Merchant McIntyre & Associates is a midsize federal grants and government relations firm headquartered in Washington, D.Thank you for your interest in working with Merchant McIntyre.We may not alwa...Show more
    Last updated: 30+ days ago • Promoted
    Associate Director, Federal Government Affairs

    Associate Director, Federal Government Affairs

    Maryland Staffing • Washington, DC, US
    Full-time
    Associate Director, Federal Government Affairs.The Associate Director (AD), Federal Government Affairs, will assist in the development, communication, and deployment of Otsuka's federal strategies,...Show more
    Last updated: 23 days ago • Promoted
    Policy Analyst, K-12 Education

    Policy Analyst, K-12 Education

    Bipartisan Policy Center • Washington, DC, United States
    Full-time
    Policy Analyst, K-12 Education.The Bipartisan Policy Center is a Washington, DC-based think tank that actively fosters bipartisanship by combining the best ideas from both parties to promote health...Show more
    Last updated: 19 days ago • Promoted
    Government Real Estate Subject Matter Expert

    Government Real Estate Subject Matter Expert

    MELE Associates, Inc • Washington, DC, United States
    Full-time
    Assist NA-80 leadership in interactions with other agencies, handling real estate policy, congressional briefings, OMB engagements, and Administrator updates. Provide expert analysis on all types of...Show more
    Last updated: 30+ days ago • Promoted
    Senior Technical Advisor for Government Proposals

    Senior Technical Advisor for Government Proposals

    Dexis • Washington, DC, United States
    Full-time
    A defense consulting firm seeks a highly experienced Technical Advisor Consultant in Washington, D.The consultant will lead solution design and proposal development, requiring deep expertise in fed...Show more
    Last updated: 11 days ago • Promoted
    Government Head - DoD (Washington D.C.)

    Government Head - DoD (Washington D.C.)

    LexisNexis • Washington, DC, United States
    Part-time
    LexisNexis Risk Solutions is the essential partner in the assessment of risk.Within our Government division, our solutions assist government agencies and law enforcement to drive insights from comp...Show more
    Last updated: 30+ days ago • Promoted
    Government Relations Director

    Government Relations Director

    Parsons Oman • Washington, DC, United States
    Full-time
    This position is part of the Parsons Government Relations team and is responsible for developing and implementing Federal Government Relations advocacy for Parsons’ aviation portfolio, including ai...Show more
    Last updated: 22 hours ago • Promoted • New!
    Director, Democracy Reform Primer Series (School of Government and Policy)

    Director, Democracy Reform Primer Series (School of Government and Policy)

    Johns Hopkins University • Washington, DC, United States
    Full-time
    The newly announced School of Government and Public Policy, unveiled in October 2023, presents a pivotal opportunity for Johns Hopkins University to strengthen its footprint and engagement in the n...Show more
    Last updated: 30+ days ago • Promoted