Community Health Outreach Advocate

Position Summary

The Community Health Outreach Advocate (CHOA) will directly assist the Director of Community Health and the Community Resource Center Manager in supporting the mission of Community Care Plan (CCP) to promote healthier communities. Through outreach and engagement activities, this position will assist community residents in linking to local resources that address Social Determinants of Health (SDoH) as well as improving access to healthcare. This position will engage with local and faith-based organizations representing CCP and, through engaging with community members, both improve their health and well-being while creating brand awareness of CCP in the community. Position duties will be primarily performed in the Lauderdale Lakes and surrounding areas in Broward County.

Essential Duties and Responsibilities

• Responsible for assisting community members in linking to local social service agencies that address SDoH, such as housing, utilities, food, benefit programs.
• Enter client information and data into appropriate electronic closed-loop referral platform as available.
• Responsible for building and maintaining positive working relationships with local social service agencies on behalf of CCP.
• Assists community residents with identifying and reducing barriers to accessing medical care.
• Communicates with community members the importance of preventive health care and managing chronic disease.
• Locate and engage CCP enrollees not currently engaged in preventive or prenatal care to identify and eliminate barriers, promoting linkage to care.
• In communities where CCP has membership, the CHOA works with the Concierge Care Coordination (C3), Customer Experience (CX) staff and the CCP member to navigate plan benefits, provider linkages and social services to reduce barriers and gaps in care.
• Model commitment to continuous quality improvement and assist CCP in projects and events as needed that address HEDIS care gaps.
• Identifies and verbalizes to CCP the culture, norms, beliefs, and preferences of their community to ensure CCP has a good understanding of each community's unique needs.
• Maintains active communication with the Director of Community Health and the Center Manager on results of outreach efforts and requests assistance when needed.
• Promote awareness of CCP's Community Resource Center, both brick and mortar and the virtual site to the community.
• Identifies potential resources and events to promote on CCP's Community Resource Center website and in the physical center.
• Monitors and evaluates outreach efforts for process improvement.
• Performs other related duties as assigned.

The job description does not state or imply that these are the only duties performed by the employee occupying this position. Employees may be required to perform other job-related duties as assigned by their supervisor or management.

Qualifications

Bilingual Preferred (English, Creole and / or Spanish)

Skills and Abilities

Work Schedule

Primarily remote within the region, with occasional hybrid work from the office. The Community Resource Center (CRC) is located at 3736 W Oakland Park Blvd, Lauderdale Lakes, FL 33311.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to bend, stoop, kneel, push, pull, crouch or crawl. The employee may occasionally lift, carry and / or move up to 25 pounds. Driving is also required for this position. Access to a car suitable for transporting event materials will be needed.

The work environment is inside / outside the office with possible travel to other offices and local events. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

We are an equal opportunity employer who recruits, employs, trains, compensates and promotes regardless of age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

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