Patient Support Tech Observation Unit

Patient Support Technician

The Patient Support Technician functions as a collaborative member of the health care team in partnership with and under supervision of the Registered Nurse utilizing principles of Relationship-Based Care, performs direct patient care to a specific group of patients and coordinates activities which relate to the flow of unit processes. Actively supports the activities of the unit based shared governance council. Promotes organizational commitment and excellence in patient care experience.

Essential Functions :

• Demonstrates principles of Relationship-Based Care to cultivate and maintain therapeutic relationships as a means to optimal healing and collegial functioning as an interdisciplinary care team member.
• Provides patient care that reflects respect for patients' rights, dignity, values, culture preferences, and expressed needs and attention to providing comfort, relieving pain, and alleviating anxiety.
• Provides basic bedside care and selected procedures under the direction and supervision of the Registered Nurse. Including but not limited to : venipuncture, 12 lead EKG, basic blood glucose collection and monitoring, respiratory care (i.e. Cough and deep breathing, incentive spirometry, pulse oximetry, oxygen setup, hand held nebulizer), dressing changes, collection of vital signs, recognition of life-threatening conditions with initial responses and reporting, emptying and measuring drainage equipment.
• Performs activities of daily living (ADL) appropriate to the patient's condition under the direction of and supervision of the Registered Nurse. Initiates and maintains patient medical records. Manages communication for the unit including placing and receiving calls from physicians, other departments, and visitors. Maintains an accurate patient roster / census and available ready beds.
• Assists with the provision of patient education under the direction of the Registered Nurse. Integrates principles of the Personal.Connected.Journey and demonstrates Trinity Health Guiding Behaviors to provide excellent care of self, patients, and care team members. Performs basic nutritional support to patients such as bed set up, assistance with feeding, and collection and documentation of intake and calorie count as appropriate.
• Takes personal accountability to seek out experiences in order to maintain skills and competence. Seeks and incorporates feedback concerning improvement in one's own practice, including participation in self-appraisal.
• Assists with the admission process by collecting selected assessment data, applying necessary equipment, labeling patient's clothes and belongings, informing patient / family of unit routines, etc. Provides individualized care consistent with the plan of care under the direction and supervision of the Registered Nurse. Actively engages and participates in unit-based and other committees and indicatives that promote patient and workplace safety, optimal patient outcomes, and satisfaction.
• Reports changes in patient condition to the Registered Nurse in a timely manner. Demonstrates proper body mechanics in performing role. Performs other various duties as assigned and needed. These duties may vary depending upon the unit, patient type and need, number and complexity of treatment provided. Additional duties may also include nonclinical duties consistent with meeting the needs of the patient and care team.
• Demonstrates and actively promotes an understanding and commitment to the mission of Trinity Health Oakland through performing behaviors consistent with the Trinity Health Values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations, the Trinity Health Organizational Integrity Program, including the Standards of Conduct, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts one's self in a manner consistent with customer service expectations.
• In accordance with unit or departmental practice, determines that appropriate charges have been entered for the correct patient, encounter, date / time of service, with any required modifiers. Make corrections as needed per charge capture policy / practice. In accordance with unit or departmental practice, actively participates in on-going education and communication regarding revenue management. In accordance with unit or departmental practice, assists with tracking and monitoring of equipment assigned to the unit. Requests services for maintaining equipment as needed. In accordance with unit or departmental practice, proficient with the electronic health records for documentation, assessment, and care management, performing these activities concurrently with provision of care throughout the shift.

Our Commitment : Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability / veteran