UC COLLABORATIONS SPECIALIST-INTERMEDIATE - 10282025-72483

Job Information

State of Tennessee Job Information

Opening Date / Time

10 / 28 / 2025 12 : 00AM Central Time

Closing Date / Time

11 / 10 / 2025 11 : 59PM Central Time

Salary (Monthly)

$5,100.00 - $6,373.00

Salary (Annually)

$61,200.00 - $76,476.00

Job Type

Full-Time

City, State Location

Nashville, TN

Department

Finance and Administration

LOCATION OF (1) POSITION(S) TO BE FILLED : DEPARTMENT OF FINANCE & ADMINISTRATION, STRATEGIC TECHNOLOGY SOLUTIONS DIVISION, DAVIDSON COUNTY

This position is designated as Hybrid.

FTI, CJIS and Name Based. This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience : Bachelor's degree and one year of relevant experience in supporting voice, video conferencing or audiovisual systems.

Substitution for Bachelor's degree : Relevant IT Associate's Degree.

OR

An Associate's degree and two years of related IT experience may substitute for the bachelor's degree requirement.

Substitution of Experience for Education : Related IT experience may substitute for the required bachelor's degree on a year-for-year basis to a maximum of four years.

Overview

Under direction this classification supports enterprise-level Unified Communications and Collaboration (UCC) technologies, including voice, video conferencing, and audiovisual systems. Provides technical support, system integration, and user training. Entry to mid-level role in the UCC Specialist series. Focuses on operational support, equipment setup, and user services. Differs from the advanced level by handling less complex issues and configurations.

Responsibilities

• Provide tier two / three support for UCC hardware, software, and collaboration systems.
• Assist with configuration and deployment of phones, video conferencing, and AV equipment.
• Gather customer requirements and evaluate system / network performance needs.
• Participate in UCC system upgrades, installations, and integration projects.
• Maintain system documentation including configurations and procedures.
• Support training sessions and develop user documentation for UCC tools.
• Assist in provisioning voice / video technologies and testing performance.
• Stay informed on current and emerging UCC technologies through research and events.

Competencies (KSA's)

Competencies :

Knowledges :

Skills :

Abilities :

Tools & Equipment

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications :

Please include your Driver's License Information under the Licenses and Certifications section of your application.