End User Computing Technician

ABOUT WILLAMETTE UNIVERSITY :

Willamette University, founded in 1842, is a nationally-renowned private university enrolling 2800 students across five colleges. Our historic campus, adjacent to the Oregon State Capitol, hosts a distinguished undergraduate liberal arts college in Salem, Oregon. Our downtown Portland campus is home to the Pacific Northwest College of Art (PNCA). We offer a wide range of professional graduate programs, including Oregon's top-ranked MBA program, the Northwest's oldest law school, as well as MA / MFA programs at PNCA and master's degrees in data science and computer science.

Willamette University provides a high-value and comprehensive benefits package to eligible employees. Our Benefits Summary includes options for health, dental, life insurance, retirement, substantial paid time off, tuition and more. If you need assistance applying for a job or have any questions on recruitment at Willamette, please contact our HR Department, hr@willamette.edu or call us at 503-370-6210.

ABOUT THE WITS TEAM

Willamette Integrated Technology Services (WITS) is a service-driven technology organization committed to delivering reliable, responsive, and secure technology solutions across the university. We support all aspects of the institution's academic and administrative work and play a vital role in maintaining classroom readiness, device reliability, and technology continuity.

We are seeking a technically skilled, detail-oriented, and highly professional End User Computing & Audio-Visual Technician to join our User Services division. This is a Tier 2 position responsible for advanced troubleshooting, endpoint and software deployment, classroom technology support, and A / V system maintenance.

This role requires strong technical aptitude, the ability to diagnose complex issues, and the professionalism to support faculty, staff, and administrators in a fast-paced environment. WITS provides deep technical exposure, hands-on experience, and opportunities for professional growth within a highly collaborative IT team.

WHY JOIN WITS

• Work with a team of experienced IT professionals who prioritize service quality, technical excellence, and operational reliability.
• Gain hands-on experience across a wide array of technologies : endpoint management, educational software, classroom A / V systems, hybrid meeting technologies, and enterprise IT tools.
• Contribute directly to the readiness and reliability of instructional spaces, university events, and administrative work.
• Enjoy a role with autonomy, visibility, and the opportunity to continually expand your technical skillset.
• Benefit from excellent university benefits and a professional IT environment that values continuous improvement.

If you are a proactive, technically capable professional who thrives in a role with variety, responsibility, and institutional impact, we encourage you to apply.

POSITION SUMMARY

The End User Computing Technician provides Tier 2 technical support and ensures the operational readiness of university computing environments and classroom technologies. This position manages escalated tickets, resolves advanced issues, deploys and maintains software and hardware, and supports A / V and instructional technologies across campus.

The Technician contributes to device management, documentation, training, and cross-team collaboration to ensure technology services remain efficient, stable, and aligned with institutional needs.

Duties and Responsibilities :

Minimum Qualifications

Pay : $27.28 hourly, equivalent to $56,742.40 annually

Typical Work Schedule :

Monday-Friday, 8 : 00 a.m.-5 : 00 p.m.

WITS operating hours are 8 : 00 a.m.-7 : 30 p.m., and occasional adjustments to the standard schedule may be required to support coverage needs, events, or operational priorities.

Physical Demands & Working Conditions :

Typical work is preformed indoors in an office environment. Candidates should be able to look at a computer monitor for a long period of time, be able to lift fragile items weighing up to 50 pounds, able to walk around campus buildings, crawl under desk for computer setup / troubleshooting, and feel comfortable on the top of an 8 - 10 foot ladder while troubleshooting A / V Equipment.

You will need to upload the following documents as part of your application materials in the "My Experience" section labeled Resume :

Applications will be reviewed on a rolling basis as received until the position is filled.

Incomplete applications will not be considered.

BACKGROUND CHECK REQUIREMENT :

All University positions require that candidates submit to a criminal conviction record check prior to hire. Conviction does not automatically preclude candidates from being hired. Nature of conviction will be considered relative to the duties of the position.

REASONABLE ACCOMMODATIONS STATEMENT :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

INSTRUCTIONS FOR APPLICANTS :

Please read the following carefully before beginning the online application process. To be considered for employment at Willamette University, please complete our online employment application. Your application and all required attachments listed at the bottom of the page must be submitted for each individual job post that you are interested in applying. Once you submit your application you will not be able to edit your application.