PERC Applications Specialist •

Salary : $65,873.60 - $90,542.40 Annually

Location : San Bernardino, CA

Job Type : Full-time

Job Number : 25-01686PERC-01

Department : Human Services - Performance, Education, Resource

Opening Date : 11 / 08 / 2025

Closing Date : 11 / 14 / 2025 5 : 00 PM Pacific

The Job

Performance, Education & Resource Centers (PERC) is currently seeking a skilled Applications Specialist to enhance the effectiveness of end-users through expert support of the Learning Management System (LMS) and other departmental applications and computing tools. This position plays a vital role in helping staff use technology more efficiently and supports ongoing improvements in business processes and IT systems. The Applications Specialist is responsible for providing advanced support in the use of business applications and client computing tools. Individuals in this role are expected to have strong technical and analytical skills, a thorough understanding of departmental operations, and the ability to bridge the gap between business needs and IT solutions. The incumbent will assist with LMS user support, documentation, training, and systems improvement.

Key responsibilities may include but are not limited to :

• Providing prompt and knowledgeable support for LMS-related inquiries, including course access, enrollments, and system navigation.
• Assisting internal and external staff with technical troubleshooting and ensuring positive user experience across all training platforms.
• Actively participating in and contributing to team efforts, including partnering with training teams and curriculum developers to ensure accurate course setup and enrollment paths; resolving LMS system issues identified through the testing of functionality; collaborating to enhance overall training effectiveness within the LMS.
• Clearly communicating LMS updates, technical instructions, and reporting data to both technical and non-technical staff.
• Maintaining accurate documentation and sharing system process changes or impacts in a timely manner.
• Identifying and proposing resolutions to discrepancies in course structures, enrollment logic, EMACS, and / or SCROM imports.
• Analyzing system reports to detect job code mismatches, outdated SCORM or training files, and processing inefficiencies by recommending corrective actions.
• Regularly analyzing and integrating feedback from learners to improve system functionality outcomes.
• Prioritizing and completing high priority LMS tasks, including reporting, system clean-ups, course and session creations, and imports.
• Official Job Title : Applications Specialist

For more detailed information, view the job description.

EXCELLENT BENEFITS

To review job-specific benefits, refer to :

Benefits by Occupational Unit (BbOU) Summary - Administrative Services Unit

Employee Benefits

County Memoranda of Understanding (MOU)

Flexible schedules may be offered contingent upon satisfactory work performance and as business needs dictate.

9 / 80 and hybrid schedules are a privilege, and availability may vary depending on work assignment.

CONDITIONS OF EMPLOYMENT

Pre-Employment Process : Applicants must successfully pass a background check and a job-related physical exam, including a drug test, prior to employment.

Travel : Travel throughout the County may be required and employees will be required to make provisions for transportation. Mileage reimbursement may be available.

Sponsorship : San Bernardino County is unable to consider candidates who require Visa Sponsorship. Candidates must be able to present their legal right to work in the United States at the time of employment.

Minimum Requirements

Candidates must qualify under ONE of the following options :

OPTION 1 :

Experience : Eighteen (18) months of full-time equivalent experience supporting business applications (i.e., troubleshoot; assist and instruct end-users in effective use; resolve problems) as primary job duties. Experience must include supporting a Learning Management System (LMS).

OPTION 2 :

Education : A conferred bachelor's degree from an accredited

Experience : Current or former (within the last 6 months) PSE, WEX, or Intern for a San Bernardino County department, performing related duties.

Desired Qualifications

The ideal candidate possesses :

Selection Process

Examination Procedure :

There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.

Application Procedure : Please complete and submit the online employment application and supplemental questionnaire for consideration before the posted deadline.Resumes will not be accepted in lieu of the application and / or supplemental questionnaires and will not be reviewed.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the filing deadline. Applicants will be automatically logged out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and / or print these for your records. Please note : if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

If you need technical assistance, follow this link to or contact their Toll-Free Applicant Support line at (855) 524-5627 . Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA) : San Bernardino County is an and Americans with DisabilitiesAct (ADA) compliant employer, dedicated to ensuring equal employment opportunities for allemployees and applicants.

ADA Accommodation : If you have a disability and need accommodations during the testing process, please submit the within one week of the recruitmentfiling deadline.

Veterans' Preference : Eligible veterans, their spouses, or widows / widowers who are not current County employees mayreceive additional Veterans' Preference points. For details and instructions on how to request thesepoints, please refer to the

For more important details,

Administrative Services Unit

San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

Please review the appropriate

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the for more detailed information.

01

PLEASE READ THE STATEMENT BELOW

Instructions : The information provided on your application and in your responses to the following Supplemental Questionnaire will be used to determine if you meet the minimum requirements for this position, as well as in a competitive evaluation of qualifications . It is in your best interest to be as thorough as possible in your responses. Applicants will not be able to update their application materials or answers to the questionnaire once the application has been submitted. Note : Experience listed on this questionnaire must also be listed and fully detailed in the work experience section of your application. Do not refer to a resume; it will not be reviewed.

02

Qualifications : Indicate which qualifying option you meet.

03

Substitution Options : Indicate if you are qualifying with a substitution option.

04

Education / Coursework : List conferred degree(s) in computer science, information technology, business administration, education, organizational development, social / behavioral science, or closely related field. Include major(s) / minor(s) if applicable.

If qualifying with coursework, transcripts MUST be attached to the application for review.

Be sure to also list degree(s) / education in the Education section of the application.

If none, indicate "N / A."

05

Certificates : Indicate which of the following certificate(s) you have earned. Note : Certificate(s) MUST be attached to this application for consideration if qualifying with the certificate substitution option.

06

Option 2 : Indicate if you are a current or former (within the last six (6) months) PSE, WEX, or Intern performing duties related to this job.

07

PSE, WEX, or Intern Experience : If you are a current or former (within the last six (6) months) PSE, WEX, or Intern with San Bernardino County, please indicate your dates of employment, title, department(s) you worked for, and duties performed related to this position.

PSE, WEX, or Intern experience with San Bernardino County MUST also be listed in the Work Experience of your application. If none, indicate "N / A."

08

LMS Technical Support : Do you have experience providing technical support for a Learning Management System (LMS)?

09

LMS Technical Support : Describe your experience providing technical support for a Learning Management System (LMS). Include your employer(s), job title(s), name of the LMS system(s), and job duties performed.

Be sure to also list this experience in the Work Experience section of the application. If none, indicate "N / A."

10

Support Experience : Indicate which of the following you have experience with. Select all that apply.

11

Applicant Acknowledgement - Notification via email : As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and / or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).

12

We have become aware of an increase in Gmail's spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox.

For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. To view detailed instructions, Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.

Note : If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your (Neogov) account inbox. All notifications will appear there.

13

Applicant Acknowledgement - Application Complete : Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the work experience section or responding to the supplemental questions; resumes not be reviewed or considered.

Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and / or print these for your records. Please note : if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

Required Question