ASSISTANT GENERAL MANAGER

Assistant General Manager

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job : it's a meaningful career.

Job Summary

The Assistant General Manager (AGM) plays a vital leadership role in ensuring operational excellence across multiple departments, with a strong focus on reception services, hospitality, team coordination, payroll oversight, events management, catering & pantry services, budgeting, and staff engagement. This role supports the General Manager in driving guest and client satisfaction, team efficiency, and financial performance.

Key Responsibilities

Guest Services & Food & Beverage Management

• Supervise and oversee the hospitality team to ensure a warm, professional, and efficient guest experience.
• Implement and monitor service standards and SOPs to ensure all client standards and expectations are met.
• Manage scheduling, training, and front desk support to ensure coverage is fulfilled for each shift.
• Ensure alignment with brand standards in service delivery, cleanliness, and comfort.
• Assist GM with all recruitment opportunities such as job postings, resume review, interview scheduling, training and onboarding.
• Maintain and organize designated pantry areas. Perform quality checks throughout the day to ensure all fruit and perishables are fresh, pantries are stocked and replenished to brand standard.
• Brings innovation into current pantries and focuses on marketing special promotions within employee pantries.
• Works closely with pantry team to ensure all client expectations are met.
• Ensures compliance with proper sanitation and cleaning standards.
• Operates within the budget and identifies new ways to improve the business.
• Managing and maintaining strong vendor relationships.
• Follow client expectations and communicate with manager on any pantry requests or needs.
• Trouble shoot any issues and reach out to technicians if service is necessary.

Payroll & Administrative Oversight

Events Management

Budgeting and Financial Monitoring

Team Development & Culture

Key Qualifications

Education : Bachelor's degree in hospitality management, business administration, or related field.

Experience : 5+ years of experience in hospitality or operations management, including team supervision.

Skills : Strong knowledge of payroll systems and budget management : building forecasts, managing spending and creating expense reports. Proven ability to manage multiple priorities with strong organizational and communication skills. Experience in event coordination and vendor management. Familiarity with hospitality or office management software : EMS reservation system; Concur. Ability to lead with empathy and accountability in a fast-paced environment.

Apply to Rapport today!