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Sr Analyst - Training (Onsite - Washington, D.C.)

Sr Analyst - Training (Onsite - Washington, D.C.)

MAXIMUSWashington, DC, United States
18 hours ago
Job type
  • Full-time
Job description

Description & Requirements

Maximus is seeking a Sr. Analyst - Training to play a critical role in ensuring the effectiveness and continuous improvement of training systems and resources. This position requires strong technical expertise, analytical skills, and the ability to collaborate across multiple teams. The Sr. Analyst will be responsible for managing training content, optimizing systems, and delivering actionable insights through reporting for internal stakeholders and external clients.

  • Position is contingent upon contract award

This is an onsite role at our Washington, D.C. location.

Essential Duties and Responsibilities :

  • Work with the LMS team and the curriculum organizations for all programs.
  • Loading, troubleshooting, reporting. Requires expert level knowledge.
  • Facilitating and working with program specific tools that houses knowledge base articles that CSRs use to complete their job.
  • Responsible for updating and making improvements.
  • Preparing the articles for production.
  • Analyzing performance of systems to make changes to improve efficiency to ensure continuous improvement and to improve user experience.
  • Conduct focus groups, handle evaluation efforts, including of training materials.
  • Indirect management & delegation of tasks to appropriate training teams and working with corporate training team to improve delivery of product without direct supervisory duties.
  • Support new hire onboarding processes and ensure alignment with program requirements.
  • Maintain records of all training, certifications, and orientation activities in compliance with contract requirements.
  • Develop and deliver client-facing reports summarizing training activities, certifications, and performance metrics.
  • Utilize advanced Excel skills, including Macros, pivot tables, and data visualization, to create reports and analyze training data.
  • Develop training plans and train staff on the knowledge base, principles, ticket tracking system, and tools for Help Desk operations.
  • Advanced Excel skills, including Macros and data analysis.
  • Experience creating client-facing reports and dashboards.
  • Demonstrated ability to work collaboratively with cross-functional teams.
  • Continuous learning mindset and adaptability to evolving technologies.
  • U.S. Citizenship required; ability to pass a Federal background check.
  • Familiarity with IT Helpdesk environments and onboarding processes.
  • Excellent verbal and written communication skills for preparing reports and facilitating discussions.
  • Minimum Requirements

  • Bachelor's Degree or equivalent experience
  • 5+ Years of experience
  • Ability to analyze system performance and implement improvements.
  • Excellent verbal and written communication skills for preparing reports and facilitating discussions.
  • Analytical thinking skills.
  • Planning skills.
  • Presentation skills.
  • Ability to develop and mentor others.
  • U. S. Citizen
  • Ability to pass Federal background check
  • EEO Statement

    Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

    Pay Transparency

    Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

    Accommodations

    Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com .

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    Onsite Washington Dc • Washington, DC, United States

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