Training Support Specialist

Description

Job Overview : 8 am - 5 pm (Shift subject to change based on business needs)

Under general direction from the Training Manager, (Supervisor) coordinates all training records, class enrollments, generates certificates, orders supplies and maintains Great Plains entry. Supports the Training Team as needed in the development of curriculum, workbooks, multimedia visual aids, refresher training, etc. Facilitates New Hire Orientation and all brand training as needed. Works with managers and staff to ensure completion and effectiveness of development to ensure alignment with business and tribal development strategies. This position is responsible for conducting auditions and tracking progress. Auditions will consist of role-plays using prepared scenarios. The Training Support Specialist serves as the first point of contact for the candidate. Potential candidates will be required to successfully complete and pass the audition in order to be considered for all Front-of House positions.

Purpose :

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System :

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities :

• Ensures all new hire paperwork is correct / accurate and turned into proper department
• Orders office supplies as needed
• Coordinates New Hire Orientation materials for each class
• Assists with the cleanliness and preparation of the Training Room
• Enter all training attendance into Great Plains
• Maintains online learning platform
• Communicates monthly training schedule / calendar
• Ensures training certification requirements are kept up to date
• Communicates enrollment to management for upcoming classes
• Coordinates department bulletin board
• Assists Training Team / Manager as needed
• Creates and prepares scenarios for auditions
• Facilitates auditions using role-plays
• Creates and delivers scripted introduction, overview, and explanation of process to all candidates attending the audition
• Maintains monthly status report of potential and viable candidate pools
• Assists in facilitating New Hire Orientation (NHO) bi-weekly or as needed
• Assists Training Specialist with identification of organizational issues that relate to training needs
• Assists Training Specialist with curriculum revisions and methods to improve effectiveness
• Establishes training codes and maintains training history in Great Plains for all employees
• Works with and communicates with other departments for the overall good of the company
• Communicate in a positive tone and display behavior that is a credit to Wind Creek Hospitality
• Exhibits sound decision-making in order to keep morale high at all times
• Flexibility in travel and meeting business demands
• Works flexible hours; evenings and week-ends as requested or required
• Other duties and responsibilities as assigned

Job Requirements : (please ensure you meet the listed requirements prior to applying )

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.