Specialist I – Customer Service Rep

Requisition : 202500365S

Title :

Specialist I – Customer Service Rep

FLSA status : Non-Exempt

Hiring Salary :

This position is a pay grade 2. Please see Pay Grade Table at : https : / / pa-hrsuite-production.s3.amazonaws.com / 116 / docs / 636763.pdf

Occupational Category :

Technical / Para-Professional

Department :

Student Account Services

Division :

Division of Enrollment

Open Date : 11 / 20 / 2025

Open Until Filled : Yes

Educational and Experience Requirement :

High school graduate or G.E.D. equivalent. College or continued education courses in business and / or accounting desired. Experience handling cash preferred. Experience as a customer service representative, accountant, or other related field is desired.

Nature & Purpose of Position :

Carries out all financial and Bearkat OneCard transactions between the University and students. Assists with interdepartmental business transactions. Assists in the receipt, disbursement and accountability of cash, checks, and payments received in Student Account Services. Analyzes financial accounts and communicates findings to students, parents, staff and faculty. Assists in producing the Bearkat OneCard and answering questions related to OneCard services. Provides customer support.

Primary Responsibilities :

Receives monetary items for payment of various accounts due. Receives and processes interdepartmental deposits. Produces receipts, reconciles cash drawer, and prepares bank deposits daily. Applies exemptions, waivers, and external scholarships. Analyzes financial accounts and communicates those findings. Provides customer support for Student Account Services which includes financial services as well as ID card services. May coordinate student staff member scheduling, training, and supervision. Assists in planning, developing, implementing, coordinating, and monitoring programs and services. Performs other related duties as assigned.

Other Specifications :

Requires proficiency with a calculator and other standard equipment with proficiency in Microsoft Office Suite. Must have accuracy in counting and balancing monies and in maintaining records. Must have a pleasant, courteous disposition and possess the ability to work effectively with a high volume of public contact. Errors in business transactions could cause significant loss of monies, time, etc. Special procedures may require extended hours.

Full Time Part Time :

Full Time

Quicklink :

https : / / shsu.peopleadmin.com / postings / 45521

EEO Statement :

Sam Houston State University is an Equal Employment Opportunity Employer and Smoke / Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.

Annual Security and Fire Safety Report