Sr. Customer Success Manager -West Coast US Remote

Position Overview

Genasys is a global provider of critical communications systems and solutions designed to help those who

protect and save lives. Our multi-channel approach delivers evacuation tools, geo-targeted alerts, notifications,

instructions, and vital information before, during, and after public safety threats and critical business events.

Our unified critical communications platform includes Genasys ALERTS SaaS, Integrated Mass Notification

Systems (IMNS), Genasys EVAC emergency evacuation resources, Genasys CONNECT real-time agency

collaboration, and LRAD® long-range voice broadcast systems.

If you're looking to join a diverse team where your day-to-day work has an immediate direct impact on millions

of people in the community, read on.

Responsibilities

You will be responsible for inspiring our customers and finding ways to increase engagement and make them

successful. You will bring your industry knowledge and relationships with fire, law, and OES to help guide

customers, marketing, and product decisions. You will lead multi-agency teams in the integration of Genasys

products with their surrounding agencies.

Customer Engagement & Success

• Serve as a trusted advisor, guiding customers through successful and compliant deployment of

Genasys solutions.

guidance.

Strategic Growth & Expansion

improvements.

Technical & Compliance Support

reporting needs.

Training & Knowledge Sharing

Minimum Qualifications

business

satisfaction, retention and expansion

toward a common goal

customers

etc.)

yourself, the team and your processes

management

Preferred Qualifications

relations.

About Genasys

At Genasys we're a motivated team of practitioners working together to address the public safety risks of

climate change specifically as it relates to evacuation management and alert systems. We're based in the San

Diego, CA but are a distributed team hailing from many parts of the globe all with the shared desire to create

paths to safety for our customers. That is a responsibility we take seriously and is reflective in our core values

of building trust, thinking big, and saving lives with technology. Come join us.

Job Posted by ApplicantPro