Emergency Recovery Coordinator (ERC)

Job Description

Job Description

Paul Davis Restoration, Inc. is a national leader in property damage emergency services, restoration, and reconstruction for residential and commercial properties. With more than 340 franchises and company-owned operations across the US and Canada, weve helped over two million property owners restore their homes and businesses since 1966.

We are seeking an ERC to collaborate with owners, adjusters, project managers, First Responders, and community leaders following traumatic events such as fires or floods, to help our customers receive the highest quality care as they transition from chaos to calm. As an ERC, you need to think quickly but in a controlled manner to reassure the property owner that you can effectively manage their property. ERCs are dynamic speakers who are comfortable interacting in both one-on-one and group settings.

What does an ERC with Paul Davis do?

• Serve your community when it needs it the most
• Generate revenue opportunities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events
• Cooperate with public emergency response agencies and private entities
• Create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer
• Participate in restoration related community awareness events and programs
• Proactively searches for, acts upon potential opportunities

Why Join the Team? We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis on living our Vision, Mission and Values to be more than just a service provider our Emergency Recovery Coordinators are on the front lines of restoring their communities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events. You will have autonomy after training to control your schedule and continually seek learning opportunities that will improve your skillset.

Values : Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.

Vision : To provide extraordinary care while serving people in their time of need

Mission : To provide opportunities for great people to deliver Best in Class results

Why the Team Needs You? Serving others in their time of need is not easy. We will need you to build foundational relationships based on trust, actively listen, and sign mitigation work to stabilize and secure the structure and prevent further damage to the property. The ERC will develop a positive and trusting relationship with the property owner.

Team Compensation and Benefits :

Team Qualifications (Requirements) :

Role on the Team (Job Functions) :

Skills Desired of Team Member :

Equal Opportunity Statement

Paul Davis Restoration is an equal opportunity employer and does not discriminate based on race, color, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other protected status under applicable law.