Change Adoption Manager (1 of 2)

Change & Adoption Manager

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

We are looking for the following position(s) for our Transcend Program : Change & Adoption Manager.

This position will be located (onsite / hybrid) in Titusville, New Jersey. Alternate onsite / hybrid locations may be considered at other Innovative Medicine Supply Chain hub sites such as Raritan, New Jersey; Gurabo, Puerto Rico; Beerse, Belgium; Leiden, Netherlands; Cork, Ireland; Latina, Italy; Zug, Switzerland.

Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one "clean" ERP as a standardized platform for growth and efficiency gains. This program will simplify the Pharmaceutical ERP landscape from 7 to 1, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the Pharmaceutical business with agility. Additionally, the program will remediate the end-of-life system exposure that we risk towards the end of this decade.

The Change & Adoption Manager will be accountable for end-to-end (E2E) change and adoption activities within their scope. They will cultivate a deep understanding of the E2E organization and build strong relationships with functional teams and business partners to drive successful change implementation.

Central to their responsibilities is a focus on the human aspect of changepreparing and sharing change artifacts to drive critical discussions around business processes, systems, technology, and role shifts. They will collaborate with peers in Business Readiness, Learning & Development, and our Communications & Engagement teams to monitor change targets and track progress for their respective areas.

This role also plays a critical part in managing resistance and driving acceptance of change through proactive engagement and inclusive dialogue. The successful candidate will build and sustain diverse business partnerships across the Innovative Medicine community, particularly within Supply Chain functional areas, to lead global change initiatives tied to the transformation.

Key Responsibilities :

• Lead execution of change strategy for the Transcend program, emphasizing engagement and understanding of Transcend's value proposition across the E2E continuum.
• Facilitate workshops to build and validate global change artifacts such as personas, user journeys, pain points, change impact assessments, and experience / value identification.
• Collect and measure relevant metrics for owned functional workstreams using global frameworks and methodologies.
• Build a comprehensive change story across personas, functions, and capabilities to support business communications at various levels.
• Collaborate closely with PMO, Site Enablement, and Business Readiness teams to implement robust readiness plans for successful platform migration.
• Identify and communicate training needs associated with global change impacts and support adjacent organizations on adoption and communication elements.
• Coordinate with workstream leads (Site Enablement, Business Readiness, Process, PMO) to share critical artifacts and track progress.
• Challenge the status quo to ensure process efficiencies and realization of business value.
• Drive dialogue with process design and business contacts to ensure change impacts are captured and addressed.
• Build partnerships with business, functional, and process leaders to drive successful outcomes related to the people side of change.
• Contribute strategic inputs to the Communications and Engagement Strategy.
• Partner with Business Readiness leads to define and execute readiness assessments and checklists across impacted functions and geographies.
• Support the development and execution of both global function and site-level readiness plans, including stakeholder engagement, capability assessments, and transition planning.
• Monitor and report on business readiness indicators and escalate risks or gaps to leadership for resolution.
• Ensure alignment between change impacts and readiness activities, including training, communications, and leadership engagement.
• Facilitate readiness workshops and feedback sessions to validate preparedness and identify additional support needs.
• Act as a key point of contact for readiness-related escalations and ensure timely resolution through cross-functional collaboration.

Qualifications : Education :

Experience and Skills :

Required :

Preferred :

Other :

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s) :

US, Puerto Rico locations : R-035447

Belgium, Netherlands, Ireland, Italy : R-037961

Switzerland : R-037962

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission!

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