Police Services Technician

Police Records Clerk

Under basic supervision, provides clerical and technical assistance to Pacific Grove Police Department (PGPD) Officers; processes officer reports, enters and retrieves data in secure computer databases, performs records research, and provides information within scope of authority; participates in a variety of special projects as directed and perform a variety of tasks relative to assigned area of responsibility.

As defined under the Americans with Disabilities Act, essential functions may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. The following tasks are typical for positions in this classification. Any single position may not perform all of these tasks and / or may perform similar related tasks not listed here :

• Performs clerical, technical, and administrative duties for the PGPD Records Unit, including officer assistance, data entry, record keeping, records research, and preparing and processing documents; performs duties in accordance with PGPD policy and procedures, and within scope of authority; duties may vary according to job assignment.
• Assists PGPD work group with administrative support, technical assignments, and office support functions; works independently in completing assignments, and makes appropriate decisions based on work experience and knowledge of City and PGPD policies and procedures.
• Respond to radio inquiries from officers in the field; obtain booking information from officers on persons arrested; electronically monitor in custody prisoners.
• Processes police reports and assists Officers with technical and legal documents; enters and validates reports and information into National Crime Information Center (NCIC), and California Law Enforcement Telecommunications System (CLETS) databases.
• Validates, searches, and verifies enforcement and legal information in the CLETS system.
• Provides information, instructions and assistance to the public and others having business with PGPD; assists customers with requests, applications, government forms, and other documents; answers questions and resolves issues within scope of authority, using knowledge of PGPD policies.
• Collects statistical data and compiles data for reports; receives and sends information to and from other agencies; maintains records and files; transcribes officer reports.
• Performs bookkeeping and accounting functions, and receives and tracks payments.
• Ensures that security protocols are followed, and all reports and paperwork are completed in a timely manner; updates, corrects, retrieves, and releases information according to procedures; reviews and releases edited PGPD records information.
• Responds to and resolves customer service issues in a courteous and respectful manner; resolves computer record errors and customer requests within scope of authority.
• May assist with the property and evidence room, Emergency Services Program, training system, and other special programs; verifies that PGPD procedures are followed and security standards are maintained.
• Attends meetings, and takes and transcribes notes.
• Supports the relationship between the City of Pacific Grove and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.

Education, Training and Experience Guidelines : High School Diploma or GED equivalent. One year experience in technical records management, preferred; OR an equivalent combination of education, training, and experience. Knowledge of :

Skill in :

Ability to Learn :

License and Certification Requirements : A valid California State Driver's License may be required. Ability to obtain Terminal Operator Certification for access to NCIC / CLETS within 6 months of employment. Physical Demands and Working Environment : Work is performed in a standard office environment. Testing and Oral Board Information : Written Exam Wednesday, November 19, 2025, from 10am - Noon Oral Boards Tentatively Scheduled for Wednesday, December 3, 2025