Imaging Support Services Representative - Mammography - Roper St. Francis Office Park

ROPRSFUSR252410EXTERNALENUS

Thank you for considering a career at Roper St. Francis Healthcare!

Work Location : Roper St. Francis Office Park (Ladson) + possibility of some light floating as needed for coverage purposes

Work Shift : Monday - Friday, 8 : 00am - 5 : 00pm

Required Experience : Prior experience in an imaging department.

Job Summary :   The Imaging Support Services Representative will greet / escort patients / visitors and accurately complete the check-in process.  Assists radiologists / physicians, hospital / medical office personnel and patients in all areas whether in person or via the telephone.  Obtains patient information for “quick registrations” and enters procedure order in radiology information system (RIS).. This role works closely with physicians, managers, information systems and imaging informatics personnel to ensure proper utilization of the radiology related computer systems with emphasis on data entry accuracy as well as reproduction and transition of images in / out of PACS. Digitizes analog film to convert it to a digital image, and ensures efficient handling of radiology images and documents according to department standards.   The Imaging Support Services Representative may be required to work in all imaging support staff areas to include, but not limited to, Patient Advocate Reception, Film Management, Reading Room, and Mammography.

Minimum Qualifications :

Education :   Requires High school diploma or equivalent (GED).

Experience :   At least1 year of experience in a medical setting with knowledge of medical terminology and anatomy required. Familiarity with computer systems is a must; imaging information systems / PACS, highly preferred.

Licensure / Certification : Medical Terminology certificate desirable.

Primary Source Verification : N / A

Knowledge / Skills :   Customer Service is essential to success in this position.  Requires knowledge of medical terminology, anatomy, computer skills, communication techniques verbally and in writing, and various office procedures, systems and equipment to include printer / copier / scanner, fax and multi-line phone system.  Strong interpersonal communication, and organizational skills. Must be able to multi-task efficiently with focus on time management skills. Requires the use of general office equipment including but not limited to computer,

Other :   Requires a mature individual who projects a professional and business-like appearance.  Must maintain strict confidentiality of work related and patient sensitive information. Ability to work / float to other locations as necessary.  Conducts tasks in a manner to fulfill effective departmental and organizational business.  Ability to work with limited supervision and with a group.

Contacts :   Frequent personal contact with patients and family members, visitors, all hospital staff, physicians and physicians’ staff.

Work Demands / Environment :

Frequent standing, walking. Frequent lifting / moving patients.  Intermittent lifting, moving or carrying, pushing or pulling, up to 50 lbs. Frequent use of finger / hand dexterity. Constant reaching with hands / arms. Frequent talking or hearing. Corrected hearing and vision to normal range. Exposure to blood, body fluids or tissue. Possible exposure to infectious materials, communicable diseases and / or other conditions common to a healthcare environment. Frequent exposure to risk of radiation. Intermittent exposure to toxic or caustic chemicals. Intermittent exposure to risk of exposure to blood-borne pathogens. Quiet to moderate noise level in work area. Requires work under stressful conditions, deadlines. Must be able to work / alternate holidays. May be asked to work irregular days / hours based on the needs of the department

JOB DUTIES AND RESPONSIBILITIES                                                                              % OF TIME

1 Demonstrates a commitment to achieving organizational goals and problem resolution by embracing a creative approach and focusing on efficient and effective solutions to promote desired outcomes. Performs tasks with efficiency and accuracy and promotes timely turnaround of patient information through the system at each visit.  Maintains record keeping and filing system of reports, films and exam orders according to departmental policies. Is able to utilize multiple IT software concurrently to ensure patient sensitive information is documented and saved appropriately where necessary Uses correct alphabetical and numerical sequencing.  Uses supplies and resources with emphasis on cost containment.   Is a team player for ensuring all requests are processed in a timely manner from start to finish.  Promotes efficient use of time to accomplish assignments while meeting work quality, quantity and timeliness expectations. Focuses on all critical result and call report dept goals. Ensures daily, the correct radiologists are loaded into the appropriate buckets via the Zip It portal in order to be reached regardless of their location for the day.  Is responsible for communicating any changes in rad location on a daily basis. Daily follow up with the FAX error log and submits requests for corrections to physician profile as necessary. Monitors inconsistencies with patient order entry info in PACS. Trouble shoots errors and makes the necessary phone calls for corrections. Researches daily, all printed reports that did not print out appropriately due to errors with default doctor, incorrect fax number, etc….

30%

2.  Consistently demonstrates AIDET and enforces HIPAA. Answers phone in a professional and courteous tone and fulfills customer request in a timely manner.  Gathers appropriate information at initial contact to accommodate request.  Communicates effectively both verbally and in writing and with appropriate communication skills. Enforces hospital and department policies to verify procedures, for use and disclosure of PHI Presents a positive and professional demeanor.  Responds actively and with sensitivity to the needs of internal and external customers.

• Is certain to obtain the 2 hosp req patient identifiers each and every time
• For burning and mailing / pick up of CDs is certain to obtain information relative to specific images requested and in the correct format.
• Obtains all required release of info paperwork and scans into PACS
• Ensures all patient information is secure
• Follows release of information protocol to ensure information is released to appropriate individual / s
• Is conscious of processes for requests placed on hold indefinitely for future legal litigation
• Is conscious of the various processes for release of information received; in person, by mail or courier, telephone. answering machine and fax.

30%

3. Assist patients, radiologists and other physicians with requests for information. Burns CDs and performs gatekeeper responsibilities for requests to upload / push patient images into and out of PACS via LifeImage and Powershare. Familiar with HCA vs. non-HCA hospitals and which programs are used to accommodate requests for patient info to / from them. Follows processes and obtains necessary paperwork to acquire outside images from local and out of state facilities for a variety of reasons relevant to patient care and may include 5 cancer conferences which are conducted weekly. Responsible for checking emails / messages daily for image requests.  Instructs / Assists physicians with image viewing in LifeImage Must maintain strict confidentiality of work-related information and follows HIPAA guidelines in handling patient information. Holds medical and other sensitive information in confidence.  Promotes the mission and values of Roper St. Francis Health Care.

30%

4 Assists other members of the Imaging Team and / or other disciplines in order to maintain records, reports and files.  Functions as a team player with coworkers. Demonstrates flexibility and accountability in job duties and is a self-starter. Takes initiative towards improving departmental operations (offers ideas and solutions). Adheres to hospital, departmental and safety policies and procedures.  Completes annual mandatory in-services.  Anticipates special needs and is able to accommodate routine and non-routine requests.  Supports and promotes department efforts in meeting established projects and goals and / or specific individual goals.  May be required to access physician orders upon request.

10%

Performs other job duties and responsibilities as required.

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What we offer

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Roper St. Francis Healthcare is an equal opportunity employer.

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a).Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@RSFH.com