Omnichannel Associate - Mokena Marketplace

Omni Associate

As the Omni Associate you are accountable for contributing to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities and strategies to include Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations. Primary responsibilities include :

• Customer Service & Sales - Greets and assists customers in finding products, delivering outstanding customer service; demonstrates customer service behaviors consistently; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with team members effectively.
• Enterprise Fulfillment - Monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system; accurately packs orders in accordance with packaging requirements and timelines; completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner.
• jcp.com Operations - Researches jcp.com order shortages / overages and completes shipment check-in; completes order binning and system reporting to complete the jcp.com processes; assists with overall organization and maintenance of jcp.com stock area; processes jcp.com order deliver and return transactions on the register.
• General Operations - Partners with Merchandise Associates / Assistants to replenish store and / or takes personal action to replenish products from inventory; participates in annual inventory process.

Performance standards include consistently meeting established performance standards including but not limited to : shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance.

Core competencies and accomplishments to achieve success at JCPenney include :

What you get : If eligible, we offer a competitive benefits package including medical / dental / vision, term life insurance, paid vacation / holidays

About JCPenney : JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico.

Pay Range : USD $15.00 / Hr - USD $18.75 / Hr.