Talent.com
Customer Experience Truck Fleet Advocate
Customer Experience Truck Fleet AdvocateTransChicago Truck Group • Elmhurst, IL, US
Customer Experience Truck Fleet Advocate

Customer Experience Truck Fleet Advocate

TransChicago Truck Group • Elmhurst, IL, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

TransChicago Truck Group is a leader in truck and truck related products and services.

Our mission is to continually seek better ways of doing business.

To differentiate ourselves from our competitors.

All our activities are structured to recognize and exceed the expectations of our customers.

Position Summary :

  • The Customer Experience Fleet Advocate is responsible for facilitating timely communication and repair progress updates to customers.
  • Partnering with our customer base, this role will provide continuous feedback and access to repairs by communicating with the repair facilities enabling effective fleet management operations by our customers.

Essential Functions & Responsibilities :

  • Review estimates and repairs for correct warranty processing.
  • Seek policy assistance when merited.
  • Track failure patterns and pursue resolutions.
  • Partner with location Service teams to guide and expedite truck repairs.
  • Coordinate expediated parts orders, technical and field support, as needed.
  • Monitor trucks down for activity.
  • Track and expedite campaigns.
  • Meet with customers to explain repairs.
  • Train customers on proper maintenance, inspection, new technologies and continuing education.
  • Support customer maintenance programs.
  • Review invoices for accuracy.
  • Provide customer technician and driver training on site.
  • Virtual technician and connectivity follow up.
  • Review PDI / NTP work in process and follow up.

    • Account set up and support Quality / factory interface Direct warranty :

  • parts, CPW, etc.

    • Education and / or required experience :

  • At least 8 years of sales experience, product support, or technical product knowledge.
  • At least 1 year of lead experience.

    • Compensation & Benefits :

  • Compensation :   $60,000-$75,000 base salary. Compensation will be determined based on experience, competencies, certifications, and education.

    • Benefits :

  • Medical Insurance Vision Insurance Dental Insurance Life and AD&D Insurance Disability Insurance Flexible Spending Account (FSA) 401(k) with company match Paid Time Off (PTO) Paid Sick Time Paid Holidays Additional voluntary benefits : We also offer a variety of other benefits including an Employee Assistance Program (EAP), Accident Coverage, Critical Illness, Cancer Insurance, Pet Insurance, and Identity Theft Insurance TransChicago Truck Group is committed to a diverse and inclusive workplace.
  • TransChicago is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
  • Powered by JazzHR
    • Create a job alert for this search

    Customer Advocate • Elmhurst, IL, US

    Related jobs
    Customer Experience Agent I

    Customer Experience Agent I

    Sysco • Woodridge, IL, US
    Full-time
    Customer Service Representative.Sysco is the global leader in foodservice distribution.With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution...Show more
    Last updated: 30+ days ago • Promoted
    Store Customer Service Specialist

    Store Customer Service Specialist

    Sherwin Williams • Gurnee, IL, US
    Full-time
    This position is essential to the success of our retail stores.Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about S...Show more
    Last updated: 30+ days ago • Promoted
    Home Weekly Truck Driver – FedEx Loads

    Home Weekly Truck Driver – FedEx Loads

    Lion Freight Systems Inc • Waukegan, Illinois, United States
    Full-time
    Quick Apply
    Home Weekly Truck Driver – FedEx Loads.Take control of your schedule and earnings with a dedicated Midwest route!.Around 3,000 miles / week on dedicated routes. Paid detention, layovers, extra stops, ...Show more
    Last updated: 30+ days ago
    Drive with Lyft - No Experience Needed

    Drive with Lyft - No Experience Needed

    Lyft • Mundelein, IL, United States
    Full-time +1
    Get a maximum of $400 in bonuses in Chicago.Earn $100 for every 10 rides in 7 days (limit 4).Lyft is a flexible earning opportunity and a platform that connects drivers with individuals that need r...Show more
    Last updated: 30+ days ago • Promoted