Customer Service Specialist

Customer Support Specialist

TEKsystems is currently supporting a client in Linden, NJ for a Customer Support Specialist. This role will be supporting customer account order processing and product information to maintain a high quality customer experience. Applicants with strong SAP and customer support skills are encouraged to apply.

Job Description

You act as a focal point for customer questions and concerns related to Supply Chain Order To Cash (OTC) area. You will be responsible to coordinate with relevant parties to ensure timely responses and product delivery to customers and affiliates.

Identify customer requirements and work with the relevant parties to provide outstanding customer experience for new and existing supply chains.

Collaborate with operations and customers to steward timely delivery to customers.

Act as operation focal point for customer queries and complex sales order resolution.

Manage invoicing and receivables including exceptions.

Strive for continuous improvement through investigation of exceptions, identification of process inefficiencies and assistance to resolution of customer complaints.

Drive efficiency in the process through analysis and optimization.

Participate in continuous improvement projects to contribute in the area of expertise and gain knowledge to the broader @context within the project.

Ensure correct on-time and complete sales order entry.

Invoice products accurately on time and complete.

Process consignment orders and month-end closing activities according to agreed business processes.

Support accounts receivables-invoice exceptions, issuing debit or credit notes if / whenever applicable.

Support sales account managers in following up on overdue orders.

Manage complaints in compliance to monitor and improve Customer Performance.

Support potential supply disruptions incidents to minimize impact on customers.

Qualifications

5+ years of Customer service skills.

Order processing experience in a consumer product or manufacturing environment.

SAP order processing experience.

Order to cash exp.

Root cause analysis and negotiation skills.

Additional Details

Monday-Friday

8am-5pm

Hybrid work environment- Mon / Friday remote.

Contract-to-hire opportunity.

Full benefits and 401K option.

Job Type & Location

This is a Contract to Hire position based out of Linden, NJ.

Pay and Benefits

The pay range for this position is $27.00 - $27.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Linden,NJ.

Application Deadline

This position is anticipated to close on Dec 5, 2025.