Service Center Manager - Indiana

The Indiana service center (INSC) manager will lead people and processes, overseeing the day-to-day activities of our new Indiana-based service and sales shop. The manager will direct team activities with the goal of providing top service to our customers. The ideal candidate is adept at managing changing needs and views challenges as a chance to grow. Innovative problem-solving and willingness to go the extra mile to meet goals are necessary for success.

Job Responsibilities

• Work with service director to set overall vision and yearly objectives. Manage operations to achieve these goals :
• Promote business to grow service revenue while maintaining a strong focus on customer needs
• Build relationships with prospective and existing customers to identify opportunities and promote offerings
• Increase billable hours in INSC shop year over year
• Make recommendations on capital expenditures to improve capacity and quality
• Build a culture that upholds Geoprobe objectives with INSC team, customers
• Build the service center business following the Absorption Model, including managing personnel, facilities, tools, systems, and financial reports
• Lead and motivate employees toward understanding and aligning with company culture and goals
• Provide opportunities for employee growth through cross training, goal setting, and giving feedback
• Provide clear direction in everyday and challenging situations
• Handle time & vacation approval, hiring selections and decisions to discontinue employment.
• Identify and implement processes and procedures to improve efficiency and quality
• Prioritize, multitask, and maintain flexibility in a fast-paced, changing environment
• 45+ hour work week on average
• Supervisory experience
• Strong customer service skills
• Excellent organizational skills with attention to detail
• Decisive leadership skills & problem-solving under pressure
• Strong interpersonal & communication skills (both verbal and written)
• Mechanical aptitude
• SAP experience preferred
• 401(k)
• Health Insurance
• Paid Time Off (PTO)
• Profit Sharing

Geoprobe Systems is an Equal Opportunity Employer.

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