Client Solutions Administrator I

LINKBANKCamp Hill, PA, United States

30+ days ago

Job type

Full-time

Job description

Description : Company Summary :

LINKBANK is a community-focused financial institution committed to positively impacting lives through personalized banking services and strong, values-driven relationships. By prioritizing our values of live, integrity, nurture, and knowledge, LINKBANK aims to foster growth and trust within the communities it serves.

General Responsibilities / Job Summary :

Deliver a unique and positive experience for visitors to the solution centers.
Achieve solution centers goals through accurate transaction processing and tailored client solutions.

Essential Functions / Duties :

Promote Corporate Values : Embody LINKs values of LIVE, INTEGRITY, NURTURE, and KNOWLEDGE in daily activities.

Client Service Excellence : Maintain a positive attitude and eagerness to learn while delivering top-notch client service.

Transaction Management : Handle various client transactions, including deposits, withdrawals, loan payments, and account openings, via in-person, drive-thru, phone, or a mobile / online.

Deposit Processing : Manage and log mail, night depository, and ATM deposits as needed.

Record Maintenance : Ensure compliance with Retail Operations Guidelines for record-keeping and audits.

Regulatory Forms : Accurately complete Currency Transaction Reports and Reg CC Forms.

Cash Management : Balance cash drawers and vault daily and maintain accurate audit records.

Cash Handling : Order and manage cash and coin shipments to / from the Federal Reserve.

Inventory Management : Order and manage supplies used in the Solution Centers.

Training Assistance : Help train new employees and interns.

Sales Support : Enhance the sales process by reviewing client profiles and referring clients for additional services.

Policy Adherence : Follow internal controls, operational procedures, and risk management policies; stay updated on policy changes.

Other Duties : Perform additional tasks as assigned.

Requirements :

Minimum Qualifications :

Education : High School Diploma or equivalent.

Knowledge / Skills / Abilities :

Multitasking : Manage multiple priorities effectively.

Detail-Oriented : Strong attention to detail and proactive problem-solving.

Banking Knowledge : Basic understanding of bank products and services.

Compliance : Adherence to policies and procedures.

Technical Skills : Proficiency with computers and Microsoft Windows.

Client Service : Excellent client service skills with patience and empathy.

Interpersonal Skills : Strong communication, leadership, and organizational abilities.

Attendance : Regular and Predictable attendance

Experience :

Preferred : Prior teller experience or at least 1 year of cash handling and client service experience.

Physical and Mental Job Requirements :

Communication : Clear verbal communication and comprehension.

Manual Dexterity : Ability to operate office equipment and computer terminals.

Physical Stamina : Capable of standing or walking for extended periods.

Visual Acuity : Sufficient vision for computer work.

Mobility : Coordination and lifting up-to 20 pounds as necessary.

Travel : Ability to travel to various bank locations as needed.

Working Conditions :

Essential Functions above include reasonable accommodations, as applicable, under federal, state and local laws.

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Client Administrator • Camp Hill, PA, United States

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