Market Operations Manager

Who We Are

Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From DraftKings to Robinhood to Zillow, we work with the world's most dynamic brands to foster employee connection and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages programs across 300+ offices, serving more than 300,000 employees each month.

Our commitment to crafting better workplaces starts from within. We're a passionate, resourceful, and collaborative team whose expertise spans technology, operations, logistics, and client success. At Crafty, our people are our greatest asset - and the snacks are a pretty great perk, too.

The Role

Crafty is seeking a Market Operations Manager to lead our local client operations, ensuring best-in-class service, operational excellence, and outstanding client satisfaction. This role oversees day-to-day operations, manages team performance, and drives measurable outcomes across quality, efficiency, and profitability.

The ideal candidate is a dynamic people leader with strong analytical skills, operational acumen, and an unwavering focus on client experience.

This role reports directly to the NYC General Manager and works closely with cross-functional partners across Client Success, Partner Relations, Supply Chain and the People team.

Required Attributes

TEAM LEADERSHIP

• Recruit, develop, and manage a high-performing client operations team.
• Build a metrics-driven culture focused on accountability, service excellence, and continuous improvement.
• Demonstrates advanced people management skills by coaching COM I and COM II to develop their own team members in driving profitability and building strong client relationships.
• Foster collaboration across markets and internal functions to drive alignment and consistency.
• Champion a culture of collaboration by providing constructive feedback to team members and incorporating feedback received to enhance team performance and contribute to achieving shared objectives.
• Build an engaged, motivated team culture that reflects Crafty's values and commitment to delivering exceptional client experiences.

EXECUTION EXCELLENCE

OPERATIONAL EXCELLENCE

MARKET PROFITABILITY

Required Experience

Your Proficiencies

Expected Results

What We Offer

Our people mean everything to us. When you join Crafty, you're joining a team of passionate, smart hooligans who work incredibly hard - and know how to have fun doing it.

We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision, a 401(k), paid time off, equipment certification courses, and parental leave. And, of course, Crafty-grade snacks, beverages, and fun team events!

This role offers a unique opportunity to shape the future of a rapidly growing, dynamic company. Your leadership, creativity, and operational expertise will directly impact our clients, our people, and our market success.

What we offer :

Our people mean everything to us. When you join Crafty, you're joining a team of passionate, smart hooligans who work incredibly hard and to get things done. We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, an automatic 4% 401k contribution, paid time off, equipment certification courses, and parental leave. And, of course, it also includes Crafty-grade snacks, beverages, and fun events!

Lastly, this role offers a special opportunity : to have a major hand in shaping the future of a young, flourishing company. Your creativity, ambition, and work will steer the direction of our successes.

In NYC, the pay band for this role is $140,000 to $165,000 OTE, based on skills and experience.

Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.