Senior Service Delivery Analyst

Description

We are seeking an experienced IT professional to join our Service Delivery team with a specialized focus on supporting test operations. This position is highly technical and hands-on, combining traditional service delivery responsibilities with advanced networking, infrastructure troubleshooting, and low-voltage physical layer work in mission-critical environments.

The Senior Service Delivery Analyst will serve as a primary technical resource bridging our corporate IT infrastructure and engineering test operations, ensuring systems are connected, networks are stable, hardware is reliable, and the underlying infrastructure is built and maintained to a high standard. This role requires both breadth and depth of technical knowledge, strong field skills, and the ability to support critical operations with minimal supervision.

Responsibilities

• Provide direct, on-site support for company-wide IT systems, with a primary focus on test operations infrastructure, including lab networks, instrumentation systems, specialized hardware, and edge devices.
• Lead network deployment, configuration, and troubleshooting efforts, including VLAN design and implementation, trunking, routing, spanning tree, PoE, link aggregation, ACLs, and network performance tuning.
• Serve as the first responder for network and connectivity issues in test environments, coordinating with the infrastructure and network engineering teams to resolve complex problems efficiently.
• Support the physical layer of network infrastructure : pull, terminate, label, and test copper and fiber cabling; build patch panels; assist with conduit runs; and maintain proper cable management and labeling standards.
• Rack, cable, label, and maintain networking and compute hardware across test and production environments.
• Perform hardware lifecycle tasks including imaging, provisioning, upgrades, and component-level troubleshooting for servers, workstations, and network appliances.
• Implement and enforce endpoint, network, and physical security controls in alignment with corporate security policies and compliance requirements.
• Create and maintain operational documentation, network diagrams, and troubleshooting guides to support repeatable processes.
• Provide on-call or after-hours support during critical test campaigns or scheduled operations windows.

Note : While this is not a dedicated network engineering position, the role will require regular execution of network engineering–level tasks, including advanced switch configuration, VLAN architecture, connectivity design, and field implementation.

Travel Requirements

Minimum Qualifications

Preferred Skills and Experience

Additional Information :

Compensation bands are determined by role, level, location, and alignment with market data. Individual level and base pay is determined on a case-by-case basis and may vary based on job-related skills, education, experience, technical capabilities and internal equity. In addition to base salary, for full-time hires, you may also be eligible for long-term incentives, in the form of stock options , and access to medical, vision & dental coverage as well as access to a 401(k) retirement plan .

Impulse Space’s spacecraft manufacturing business is subject to U.S. export regulations including the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR). This position requires applicants to be either U.S. Persons (i.e., U.S. citizen, U.S. national, lawful permanent U.S. resident (green card holder), an individual granted asylum in the U.S., or an individual admitted in U.S. refugee status) or persons eligible to obtain an export license from the U.S. Departments of State, Commerce, or other applicable U.S. government agencies. Learn more about the ITAR here .

Impulse Space is an Equal Opportunity Employer; employment with Impulse Space is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin / ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Impulse Space, the in-space transportation company founded by Tom Mueller, is opening access beyond Low Earth Orbit (LEO) with its fleet of in-space transportation vehicles. The high-energy Helios vehicle unlocks orbits beyond LEO with its powerful Deneb engine, dropping off payloads in MEO, GEO, heliocentric, lunar, and other planetary orbits. The flight-proven Mira vehicle uses a nontoxic, high-impulse chemical propulsion system to offer orbital transport, constellation deployment, and precision reentry services to customers throughout LEO. Led by a team that delivered the most reliable rockets in history, Impulse provides economical and efficient in-space transportation by reliably and rapidly getting customers where they want to go.