Partner Customer Success Manager (Remote, USA)

Partner Customer Success Manager (Remote, USA)

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

The Partner Customer Success Manager (CSM) is responsible for building, maintaining, and growing strategic relationships with DEX channel and technology partners and their customer portfolio. The goal is to ensure that partners are enabled, engaged, and empowered to deliver maximum value to their end customers using TeamViewer solutions. This role bridges the gap between the Partner Sales, Enablement, and Partner Customer Success teams, focusing on partner satisfaction, product adoption within the customer portfolio, retention, and revenue growth through partner-delivered customer success.

Key Responsibilities :

Partner Relationship Management :

• Act as the primary point of contact for assigned partners post-sale.
• Develop strong, trusted advisor relationships with partner stakeholders.
• Serve as the voice of the partner internally to align cross-functional support.

Partner Enablement & Adoption :

Success Planning & Execution :

Retention & Growth :

Data-Driven Insights :

Cross-functional Collaboration :

Key Competencies :

Qualifications :

Additional Information :

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.