IT Field Service Technician

Job Description

Job Description

Position Summary

The IT Field Service Technician is a dynamic, hands-on role that serves as the backbone of our technical support for our clinical locations. You will be responsible for traveling to our Minnesota-based practices to provide on-site installation, maintenance, and repair of all IT hardware and network infrastructure. When not in the field, you will work from our corporate office in Minnetonka, serving as a Tier 1.5 / 2 escalation point for the helpdesk. This hybrid role requires a strong problem-solver who can work independently in the field and collaboratively with the helpdesk team, handling everything from complex remote support issues to new office setups.

Key Responsibilities

On-Site Field Support :

• Travel to various dental and orthodontic practices throughout Minnesota to provide hands-on technical support.
• Install, configure, troubleshoot, and repair hardware, including desktops, laptops, servers, printers, scanners, intraoral cameras, and other dental-specific technology.
• Manage and troubleshoot on-site network infrastructure, including routers, switches, wireless access points, and network cabling.
• Ability to work on ladders safely. Knowledge to work with hand tools also preferred.

Remote Tier 2 Helpdesk Support :

Tier 1 Responsibilities :

Documentation and Asset Management :

Qualifications and Skills

Required :

Preferred :

Benefits :

beBright participates in E-Verify.