End User Support Associate

Why You Want to Work Here :

Were representing a forward-thinking organization currently enhancing its digital environment and implementing modern workplace technologies. This position is ideal for a tech-savvy professional who enjoys helping others, solving problems, and creating a smooth transition experience for users. Youll play a hands-on role supporting system migrations, training staff, and ensuring technology adoption across the team.

Responsibilities :

• Provide Tier 1 & 2 end-user support for Microsoft 365 tools including Outlook, Teams, OneDrive, and SharePoint
• Assist users through system migration activities, including mailbox setup, file access, and calendar integration
• Troubleshoot issues related to mail delivery, calendar synchronization, Teams functionality, and file permissions
• Monitor and respond to helpdesk tickets, calls, and live chat requests
• Support power users and department leads during migration phases; assist with live support sessions and office hours
• Track, document, and elevate recurring or complex issues to senior IT staff as needed
• Maintain and update self-service resources such as FAQs, training guides, and troubleshooting documentation
• Collect and share user feedback to improve processes and training initiatives
• Participate in daily support meetings to align on priorities and common issues

Requirements :

Preferred Qualifications :

Fulltime, Remote

$28-$32 / hr

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