Emergency Room Service Coordinator - Small Animal Hospital

Overview

Cummings School of Veterinary Medicine at Tufts University provides 24-hour care for pets 365 days of the year. Since 1985, we have offered high quality medical care, consultation, referral, and emergency veterinary services for the care of dogs, cats and exotic pets. The Foster Hospital for Small Animals (FHSA) provides advanced veterinary care for small animal patients throughout New England and serves as the primary clinical training environment for the veterinary students, interns and residents.

What You'll Do

The Emergency Room Services Coordinator works as part of an integrated team to provide high quality administrative support to both internal and external clients of the ER service. Responsibilities include providing patient updates, admitting, and discharging patients, assisting in the patient aftercare processes, scheduling follow up appointments, communicating with RDVMs, managing referral paperwork and overseeing department email communications and on-call schedule.

Essential Functions of this role will be :

Administrative Duties

• Admitting and discharging patients presenting to the ER department. Fee collection on inpatients and outpatients, email client and RDVM documentation.
• Ensure all ER cases (inpatient and outpatient) are collared with patient / client identification.
• Assist clinical team with updating and managing ER triage board. Review and update client and patient information.
• Schedule emergency and critical care (ECC) recheck or follow up appointments when necessary.
• Coordinate discharges with clinical team, give clients finalized discharge report, medications and pet food as directed.
• Monitor owner belongings ensuring leashes and carriers are obtained by clients prior to discharge or admit.
• Scan documents as needed.
• Manage the ECC email account, including radiographs and RDVM records.
• Call in emergency surgery team when directed.
• Ensure emergency on-call schedule is available, accurate and posted. Make updates as needed.

Aftercare Coordination

Client Communications

Other

The schedule for this position will be Wednesday, Thursday, Friday, Saturday, 9am - 6 : 15pm, Rotating Holidays and Rotating Sunday on-call

What We're Looking For

Basic Requirements :

Preferred Qualifications :

Pay Range

Minimum $24.70, Midpoint $29.50, Maximum $34.20

Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.