PRIMARY FUNCTION :
To work as a Case Manager with a team of clinicians, client services staff, interns and team members who collectively deliver the highest quality care using a client-centered, strength-based case management model, ensuring holistic care and a strong organizational culture. This role is integral to the success of our program. As the first point of contact for clients and employees you are part of our employee and client culture. You are welcoming, professional and serve as a go-to for information and assistance.
ESSENTIAL DUTIES / RESPONSIBILITIES :
Conducts thorough Case Management Needs Assessment in KIPU and consistently re-screens for additional needs.
Consultative financial counseling at intake and throughout treatment in support of clientProvide professional case management services that facilitate coordination, communication, and collaboration with clients, providers, ancillary services, and others in order to achieve goals that maximize positive client outcomes based upon individual assessments of clients' needs.Produces and ensures high quality and accurate case management documentation within 24 hours of service.Liaise with clinical and outreach throughout episode of care and identify and implement the appropriate aftercare plan.Connects clients with community support and resources before, during, and after treatment.Supports clients with additional life skills resources and training where appropriate.Provides 25 hours per week of billable Case Management services.Facilitates consistent communication with family members, significant others, and fiduciaries.Maintains high client and family satisfaction rates, as evidenced by a strong net promoter score and / or client experience surveys.Maintains a working knowledge of and accountability to the policies and procedures of the facility.Provides transportation as needed to and from sober livings and to occasional appointments during the treatment day.Assists clients with ordering, payment, and picking up medications from the pharmacy as needed;ensures clients are following medication protocols.Secures medications and observes client self-administration at the center during business hours.Partners with psychiatrist and primary therapists to ensure clients are seen by the psychiatrists.Supervises UA and ensures adherence to drug testing policies and procedures.Cross-trained on Office Manager dutiesCompletes other duties and tasks as assigned.Office ManagementEnter drug screen details into Millennium
Order and send new screen devices as neededPerform chart checks and support in notifying staff for making correctionsSupport overall complianceSupport in data collection and reportingSupport completion and entering of client surveys and assessmentsSupport daily update of census spreadsheetEngage in bi-weekly office management meetingsMaintain a warm, welcoming, clean, and safe environment for allEnsure office supply needs are being metCommunicate effectively through clinical, admissions, billing, and case management departmentsIntakesSend welcome emails to new clients
Set client up on KIPU PortalSend documents and set time, as needed, to help client complete themComplete orientation with new clients so they feel comfortable in the spaceSchedule clients for biopsychosocial assessmentsSet up clients in MillenniumEnter DACODs into state databaseOrder swab kit and breathalyzersSUPERVISORY RESPONSIBILITIES :
NoneMINIMUM QUALIFICATIONS :
Skilled in several areas of treatment; individual, cross-cultural issues, trauma informed care, client-centered treatment, evidenced-based interventions, treatment planning, discharge planning,Minimum two years freedom from chemical use problemsPREFERRED QUALIFICATIONS :
One or more years case management experience in a chemical dependency / mental health settingCustomer service, computer, and organizational skills.Familiarity with local community resources
CERTIFICATES, LICENSES, REGISTRATIONS :
High School Diploma or EquivalentValid Driver's LicenseKNOWLEDGE, SKILLS, ABILITIES :
Excellent interpersonal skillsStrong and clear communication skillsStrong initiative and very resourceful in creating and finding ways to get things done.Solid team-playerPunctual with meetings and project timelinesGood with online EHR / software and Microsoft suite productsWORK ENVIRONMENT & PHYSICAL DEMANDS :
Office and Clinical setting work environment.The physical environment is typical of a standard office space. It requires the employee to work inside for the duration of work. Must be able to remain in a stationary position, sitting for more than 75% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines.OTHER :
Equipment used : ARR LaptopTravel : Potential travel 15%To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and / or ability required.
