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Level 2 / 3 IT Network Support Technician

Level 2 / 3 IT Network Support Technician

B&L PC Solutions IncHauppauge, NY, United States
17 hours ago
Job type
  • Full-time
Job description

Benefits

  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Health insurance
  • Paid time off

About Us

B&L PC Solutions is a leading Managed Services Provider (MSP) with over 25 years in business, supporting small and mid-sized businesses across Long Island, New York, and Tampa / St. Petersburg, Florida. We specialize in IT support, cybersecurity, cloud solutions, and compliance services for CPA firms, financial services, legal practices, and auto dealerships. We are seeking a Level 2 / 3 IT Network Support Technician to join our team. This role is fully on-site and ideal for a skilled IT professional who enjoys hands-on technical work, providing excellent client service, and collaborating closely with colleagues in a fast-paced MSP environment.

Responsibilities

  • Serve as an escalation point for advanced support issues across servers, networks, and cybersecurity systems.
  • Configure, maintain, and troubleshoot Windows Servers, Microsoft 365, Active Directory, Azure, and virtualization platforms.
  • Manage network equipment (switches, firewalls, routers, wireless).
  • Support and maintain backup / disaster recovery systems (Datto, Axcient).
  • Assist with project implementations : server migrations, network upgrades, Microsoft 365 deployments, cybersecurity rollouts.
  • Provide on-site technical support directly to clients, ensuring SLA adherence.
  • Document systems, procedures, and client environments.

    • Requirements

  • 35 years of IT support in an MSP or multi-client environment.
  • Expertise in Windows Server, Active Directory, DNS / DHCP, Group Policy.
  • Strong Microsoft 365 admin skills (Exchange, Teams, SharePoint, Intune).
  • Proficiency with networking concepts (VLANs, VPNs, firewalls, IPS).
  • Experience with VMware / Hyper-V and Datto / Axcient BDRs.
  • Familiarity with cybersecurity tools (SentinelOne, ThreatLocker, Blackpoint Cyber).
  • Strong communication and troubleshooting skills.
  • Preferred certifications : Microsoft, CompTIA Network / Security , Cisco CCNA, Fortinet NSE.

    • Benefits

  • Competitive salary (commensurate with experience)
  • Health insurance offered
  • Simple IRA with company match
  • Paid time off and holidays
  • Professional development and certification support

    • B&L PC SOLUTIONS INC

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