Guest Room Attendant

Job Description

Job Description

Job Description

Houseperson

Reports to : Housekeeping Manager

Department : Housekeeping

OUR STORY

Edgy. Social. Dynamic. This is who we are. Welcome to a fine-art inspired, boutique hotel. A place to have fun. A place where we foster a spontaneous and ever-changing environment through art and unique signature experiences. A place to create unforgettable connections and memories for our guests. Refreshingly uncommon. Anything but generic. Welcome to The Rose Hotel.

JOB DESCRIPTION

A housekeeper in our hotel is responsible for cleaning and maintaining guest rooms and public areas according to hotel standards and policies. This includes making beds, dusting, vacuuming, and replenishing amenities. They must ensure rooms are ready for guest occupancy and report any maintenance issues to supervisors promptly. Must provide attentive courteous and efficient service to guests, contributing to the overall guest experience and satisfaction.

ESSENTIAL DUTIES

• Able to work seven days a week, weekends, holidays, and rotating shifts.
• Must be able to work independently and follow instructions regarding priorities of tasks or functions.
• Responsible for key security : by properly adhering to key checkout procedures.
• Provide active support for room attendants on guest floors including the delivery and collection of supplies, amenities and linen.
• Sanitizes and cleans restrooms, dusts all room surface, cleans mirrors, fixtures, and floors.
• Vacuums carpets, upholstered furniture, and / or draperies
• Emptying wastebaskets, cleaning ashtrays, and removing trash and waste to disposal areas.
• Sweep, scrub, and mop all areas. Dust and polish furniture and equipment.
• Replenish supplies such as glasses, linens, stationary, and bathroom amenities.
• Responsible for maintaining linen closets organized and stocked with all items needed
• Maintains cleanliness and organization of the hotel’s facilities including but not limited to : stairwells, the hallways, the vending areas, the outdoor corridors, the lobby area, the break room, the fitness center, the back office area, the laundry room, public restrooms, and other public areas.
• Completes daily housekeeping reports as required by Housekeeping leaders to ensure flawless service
• Follows all established safety and security required. Must be able to work with cleaning chemicals.
• All other duties as assigned by management personnel to ensure overall guest satisfaction.

CUSTOMER SERVICE AND GUEST SATISFACTION

SAFETY AND SECURITY

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS

SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE