Talent.com
Field IT Technician

Field IT Technician

ZipRecruiterOrlando, FL, US
3 hours ago
Job type
  • Full-time
Job description

Job DescriptionJob Description

The IT Support Specialist is responsible for the daily support, service, repair, and availability of managed network devices, printers, and other office technology within Florida, for internal and external clients. This role includes responding to customer requests, providing technical support, training, and managing hardware procurement and inventory. The ideal candidate is client-focused, technically minded, and passionate about delivering a high level of customer service.

Job Duties and Responsibilities :

  • Service Level Management : Ensure Service Level Agreements (SLAs) between customers and the company are met, resolving service requests promptly and professionally.
  • Technical Support : Provide troubleshooting for user-generated tickets, including

PC / laptop / tablet / smartphone

OS, basic applications, printing and connectivity, VOIP, email, remote access, and Office 365.

  • Device Maintenance : Conduct routine servicing, troubleshooting, diagnostics, installation, component replacement, and repairs on printers, multi-functional devices, and other managed assets.
  • Installations and Setup : Perform advanced installations, IP address configurations, printer driver downloads, and user training on supported devices.
  • Consumables Management : Replenish and manage on-site parts, supplies, and consumables inventory for devices, maintaining appropriate PAR (Periodic Automatic Replacement) levels.
  • Network Support : Troubleshoot server-based and networking issues in hosted and on-site environments, including routers, firewalls, VLAN, VPN, DHCP, and IP routing.
  • Documentation : Document all service calls, ticket resolutions, network diagrams, and detailed client configurations in internal systems.
  • Fleet Optimization : Identify over / under-utilized and frequently serviced devices for continuous fleet optimization.
  • Customer Engagement : Communicate effectively with customers to provide status updates, training, and resolutions, ensuring a high level of customer satisfaction.
  • Inventory Management : Manage on-site hardware inventory, including hot swap devices and printer procurement as required by the customer.
  • Team Support : Provide training to team members on equipment features, assist in mapping devices, and provide 2nd-level technical support when necessary.
  • Field Service : Conduct remote and on-site support as needed, requiring daily travel to customer locations and branch offices.
  • Compliance : Follow internal escalation paths, adhere to IMACD processes (Install, Move, Add, Change, and Delete), and ensure customer data security and privacy.
  • Administrative Tasks : Complete required administrative tasks accurately and promptly, such as documenting new findings, maintaining SLA goals, and alerting management to internal or client-facing issues.

    • Qualifications (Education, Experience, and Certifications) :

  • High School Diploma or equivalent; additional technical education .
  • Minimum of 3 years of related experience in network operations or technology services.
  • IT Help Desk Support experience (application and hardware support) .
  • Certifications : HP Certifications, CompTIA A+, or Network+ certifications .

    • Knowledge, Skills, and Abilities :

  • Strong customer service skills with a focus on follow-up to ensure issue resolution.
  • Proficient technical knowledge of network infrastructure, electro-mechanical devices, and office technology products.
  • Excellent communication and interpersonal skills.
  • Ability to read and comprehend technical manuals and documentation.
  • Strong problem-solving skills with a methodical approach to troubleshooting.
  • Ability to manage multiple tasks and prioritize effectively.
  • Knowledge of Microsoft 365, Windows OS, Azure, and networking protocols.
  • Ability to work independently and as part of a collaborative team.
  • Detail-oriented with good project management skills.
  • High level of dexterity for handling small electronic and mechanical components.

    • Working Conditions, Mental and Physical Demands :

  • Work primarily in an office environment with moderate physical effort required, including walking, standing, bending, lifting (up to 50 lbs), and carrying objects.
  • Extensive daily travel in an automobile to customer locations may be required.
  • Use of hand tools (screwdrivers, pliers, wrenches) and electronic testing equipment.
  • Must be able to access / service equipment in various locations, including low, high, or cramped areas.

    • Other Requirements :

  • Valid driver's license and ability to meet company vehicle policy requirements.
  • Ability to work shift schedules, overtime, or on-call as required.

    • ads #nowhiring #adsgivesback

    Powered by JazzHR

    zHKu30RDHp

    Company DescriptionAD Solutions is growing and hiring across Florida! Headquartered in Orlando, we specialize in workplace technology that simplifies how businesses of all sizes operate in a hybrid world. From Sharp copiers to interactive displays and IT support, we provide innovative solutions with award-winning service. If you're looking for a company that values teamwork, career growth, and making an impact, we would love to hear from you. Visit myadsusa.com to learn more!Company DescriptionAD Solutions is growing and hiring across Florida! Headquartered in Orlando, we specialize in workplace technology that simplifies how businesses of all sizes operate in a hybrid world. From Sharp copiers to interactive displays and IT support, we provide innovative solutions with award-winning service. If you're looking for a company that values teamwork, career growth, and making an impact, we would love to hear from you. Visit myadsusa.com to learn more!

    J-18808-Ljbffr

    Create a job alert for this search

    It Field Technician • Orlando, FL, US

    Related jobs
    • Promoted
    Technician, Field Svc I

    Technician, Field Svc I

    Canon U.S.A., Inc.Maitland, FL, United States
    Full-time
    If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know y...Show moreLast updated: 23 hours ago
    Field Advantage CCTV and IT Field Technician

    Field Advantage CCTV and IT Field Technician

    GritHR Solutions, LLCOrlando, FL, US
    Full-time
    Quick Apply
    Field Advantage, headquartered in Kingsport, Tennessee, is a premier national IT field services company with over 17 years of proven expertise. We deliver 24-hour on-site technology services across ...Show moreLast updated: 17 days ago
    • Promoted
    Field Technician

    Field Technician

    PPM Consultants, IncOrlando, FL, United States
    Full-time
    Orlando - Orlando, FL US (Primary).This is a hands-on role for someone with strong attention to detail, mechanical aptitude, and a passion for working outdoors. Collect air, water, soil, and sedimen...Show moreLast updated: 30+ days ago
    Field Service Technician

    Field Service Technician

    Integrated Power ServicesOrlando, Florida, United States
    Full-time
    Quick Apply
    Are you a hands-on problem solver who loves to travel and provide exceptional customer service? IPS is seeking a dynamic Field Service Technician to join our team. In this role, no day will be the s...Show moreLast updated: 30+ days ago
    IT Help Desk Technician

    IT Help Desk Technician

    Florida RealtorsOrlando, FL, US
    Full-time
    Quick Apply
    Florida homeowners for over a century.We stand as a key business partner for Realtors statewide, providing value-adding programs and services, outstanding business contacts and networking opportuni...Show moreLast updated: 5 days ago
    • Promoted
    Traffic Signal / ITS Foreman

    Traffic Signal / ITS Foreman

    SST DirectOrange City, FL, US
    Permanent
    Seeking a Traffic Signal / ITS Foreman for a direct hire opportunity with our client in Orange City, FL.This position offers full benefits including PTO, Medical, Dental, Vision, and 401k! .Pay ...Show moreLast updated: 17 days ago
    Field Service Technician

    Field Service Technician

    EAM-Mosca CorporationOrlando, FL, US
    Full-time
    Quick Apply
    Hazle Township PA, a dynamic market leader in the area of end-of-line automated packaging machinery and consumable strapping solutions, is seeking a Field Service Technician for the Orlando, ...Show moreLast updated: 30+ days ago
    • Promoted
    Low Voltage AV Field Technician

    Low Voltage AV Field Technician

    Get Secured IncOrlando, FL, US
    Full-time
    We are looking for highly motivated and skilled technician with experience and strong customer service orientation.We have an immediate opening for an AV . Audio / Video systems, CCTV surveilla...Show moreLast updated: 30+ days ago
    Field Service Technician - (Non I.T.)

    Field Service Technician - (Non I.T.)

    KR WOLFE INC.Orlando, FL, US
    Full-time
    Quick Apply
    About the Role Are you a hands-on problem solver who enjoys working with tools and tackling mechanical challenges in the field?. We’re looking for a reliable and self-motivated Field Service T...Show moreLast updated: 30+ days ago
    • Promoted
    Plumbers Apprentice

    Plumbers Apprentice

    PRIME PLUMBING INCUmatilla, FL, US
    Full-time
    If you are tired of the corporate owned, corporate ran plumbing service environment and want the team leadership you deserve from REAL Plumbers running a REAL Plumbing company with old school core ...Show moreLast updated: 30+ days ago
    • Promoted
    Construction Materials Field Technician

    Construction Materials Field Technician

    ECS Florida, LLCSouth Daytona, FL, United States
    Full-time
    No experience necessary, paid training is provided, and we pay your certification fees!.ECS Limited is offering a unique opportunity for a talented Construction Materials Testing (CMT) Field Techni...Show moreLast updated: 16 days ago
    • Promoted
    Field Service Technician (Windows and Doors)

    Field Service Technician (Windows and Doors)

    Florida Window & DoorNew Smyrna Beach, FL, US
    Full-time
    We are looking for a knowledgeable and experienced.Likewise, this position offers the career path to become a Quality Control personnel for the territory. Those who apply should have exceptional in-...Show moreLast updated: 2 days ago
    • Promoted
    • New!
    On Call Rigging Services Technician - Theatrical, Ballroom, Arena - Florida

    On Call Rigging Services Technician - Theatrical, Ballroom, Arena - Florida

    Pinnacle LiveChampions Gate, FL, United States
    Full-time
    Rigging Services Technician - PTOC.Pinnacle Live is a premium, in-house AV partner.We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture p...Show moreLast updated: 22 hours ago
    On-Call IT Field Technician & TV Configuration -Orlando, FL Job at Geeks on Site

    On-Call IT Field Technician & TV Configuration -Orlando, FL Job at Geeks on Site

    MediabistroOrlando, FL, United States
    Full-time
    On-Call IT Field Technician – PC, Mac, TV Configuration, Printer & Scanner Support.Cities (Local, Onsite Support).Job Type : Independent Contractor (1099). Pay : $40–$45 / hour (on-site) + mileage reimb...Show moreLast updated: 6 days ago
    • Promoted
    Commercial Faade Field Technician

    Commercial Faade Field Technician

    TremcoOrlando, FL, US
    Full-time
    Weatherproofing Technologies, Inc.Concrete Restorations, Caulking.Reliable form of transportation.Acceptable background check per company standards. Ability to pass a pre-employment drug screen and ...Show moreLast updated: 30+ days ago
    • Promoted
    Pool Leak Detection Tech

    Pool Leak Detection Tech

    ClassetKissimmee, FL, US
    Full-time
    Aaron's Leak Detection is Hiring a Pool Leak Detection Technician!.As a family-owned business, we understand the memories that are made in and around the pool! Our mission is to return joy to p...Show moreLast updated: 22 days ago
    • Promoted
    On Call Generalist & Specialty Event Services Technician - Florida

    On Call Generalist & Specialty Event Services Technician - Florida

    Pinnacle LiveChampions Gate, FL, United States
    Full-time
    Event Services Technician - PTOC.Pinnacle Live is a premium, in-house AV partner.We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture pro...Show moreLast updated: 23 hours ago
    Geeks on Site is hiring : On-Call IT Field Technician & TV Configuration -Orlando

    Geeks on Site is hiring : On-Call IT Field Technician & TV Configuration -Orlando

    MediabistroOrlando, FL, United States
    Full-time
    On-Call IT Field Technician & TV Configuration - Orlando, FL - Hiring Now.On-Call IT Field Technician - PC, Mac, TV Configuration, Printer & Scanner Support. Cities (Local, Onsite Support).Flexible ...Show moreLast updated: 4 days ago
    • Promoted
    Telecom I&R Technician

    Telecom I&R Technician

    Smart City Solutions II, LLCOrlando, FL, US
    Full-time
    Smart City Telecom is a full-service telecommunications company that has been serving the residents and businesses of Celebration, Lake Buena Vista, and Bay Lake, Florida since 1969 and we're n...Show moreLast updated: 30+ days ago
    Lead Field Service Technician

    Lead Field Service Technician

    Power Storage SolutionsOrlando, FL, USA
    Full-time
    Quick Apply
    Orlando, Florida - Must be willing to travel.Power Storage Solutions, headquartered in Dallas, TX, leads in stored energy solutions for telecommunications and industrial applications.The company dr...Show moreLast updated: 30+ days ago