Talent.com
Customer Support Specialist

Customer Support Specialist

Staffmark GroupGeneseo, NY, United States
30+ days ago
Job type
  • Full-time
Job description

Staffmark is seeking a Customer Support Specialist to join a well-established team in Geneseo, NY. If you have strong communication skills, experience in collections, and a customer-focused mindset, this is a great opportunity to grow your career in a supportive and structured environment.

Pay : $17.20 / hour

Schedule : Training :

  • Monday - Thursday : 8 : 00 AM - 5 : 00 PM
  • Friday : 8 : 00 AM - 4 : 30 PM

Post-Training (Flexible Schedule) :

  • Monday - Thursday : 8 : 00 AM - 9 : 00 PM
  • Friday : 8 : 00 AM - 7 : 00 PM
  • Employees choose 8-hour shifts within the available timeframes. Must work one evening (until 9 PM) per week.
  • Under close supervision, you will contact debtors regarding account delinquencies, explain available repayment options, and follow up as needed. You will also handle skip tracing, basic data gathering, and assist with account verification related to wage garnishments or legal resolutions.

    Responsibilities :

  • Contact debtors regarding delinquent accounts and payment options
  • Make inbound and outbound collection calls
  • Skip-trace to locate debtor contact and employment information
  • Negotiate payments, arrangements, or escalate complex cases
  • Document all interactions and follow scripts verbatim
  • Perform data verification for special cases (e.g., disability, bankruptcy, etc.)
  • Comply with federal / state regulations and internal policies
  • Other duties as assigned based on the line of business
  • Qualifications :

  • High school diploma or GED required
  • Minimum 1 year of collections experience
  • Strong reading, typing, and communication skills
  • Familiarity with modern office procedures and computer systems
  • Excellent attention to detail and organizational abilities
  • Ability to follow procedures and work independently
  • Our partner company can provide you with the vital benefits that you deserve. A list of benefits will be provided to you upon hire.

    Interested? Click "Apply Now" and a dedicated recruiter will be in touch to discuss this amazing opportunity.

    The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.

    After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

    About Staffmark

    Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

    All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

    To read our Privacy Notice for Candidates and Employees / Contractors, please refer to our Privacy Notice for Candidates and Employees / Contractors .

    By applying for this job, you agree that you may receive both AI-generated and non-AI generated calls, text messages, or emails from Staffmark Group and / or its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our general Privacy Policy at Privacy Policy - Staffmark

    Create a job alert for this search

    Customer Support Specialist • Geneseo, NY, United States

    Related jobs
    • Promoted
    Customer Service Specialist 1

    Customer Service Specialist 1

    QuidelOrthoRochester, NY, United States
    Full-time
    QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecula...Show moreLast updated: 26 days ago
    • Promoted
    Computer Support Specialist

    Computer Support Specialist

    TradeJobsWorkForce14603 Rochester, NY, US
    Full-time
    Pay attention to customers’ descriptions of their computer problems Ask customers questions to properly diagnose the problem Walk customers through the recommended problem-solving steps Set up or r...Show moreLast updated: 30+ days ago
    • Promoted
    Tech Support

    Tech Support

    TradeJobsWorkforce14646 Rochester, NY, US
    Full-time
    We are looking for someone to join our amazing tech support team.Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic : yo...Show moreLast updated: 30+ days ago
    • Promoted
    Sales Support Specialist

    Sales Support Specialist

    VirtualVocationsRochester, New York, United States
    Full-time
    A company is looking for a Sales Restaurant Support Specialist - Retention (Remote - US).Key Responsibilities Provide exceptional and timely inbound customer support via phone and email Consult ...Show moreLast updated: 30+ days ago
    • Promoted
    Technical Support Specialist 1

    Technical Support Specialist 1

    QuidelOrthoRochester, NY, United States
    Full-time
    QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecula...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Success Specialist

    Customer Success Specialist

    VirtualVocationsRochester, New York, United States
    Full-time
    A company is looking for a Customer Success Professional - Remote.Key Responsibilities Serve as the primary contact for key account sales teams, facilitating communication across internal functio...Show moreLast updated: 30+ days ago
    • Promoted
    Client Support Specialist

    Client Support Specialist

    VirtualVocationsRochester, New York, United States
    Full-time
    A company is looking for a Client Support Specialist to provide exceptional service and support to customers and merchants. Key Responsibilities Provide omni-channel support across email, chat, an...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Specialist I

    Customer Service Specialist I

    QuidelOrthoRochester, NY, United States
    Full-time
    QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecula...Show moreLast updated: 30+ days ago
    • Promoted
    Remote Customer Support

    Remote Customer Support

    TradeJobsWorkforce14653 Rochester, NY, US
    Remote
    Full-time
    Help us succeed as our next Remote Customer Support to manage daily responsibilities with a focus on quality and efficiency, provide excellent service to customers and team members, and respond pro...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Care Specialist

    Customer Care Specialist

    ESL All CompaniesRochester, NY, US
    Full-time
    Requisition Number : CUSTO002821.Location : Contact Center | Corporate Headquarters, Rochester, NY 14604, USA.Expected Start Date : December 2025. The contact center is open Monday Saturday.Schedule : ...Show moreLast updated: 30+ days ago
    • Promoted
    Technical Support Specialist

    Technical Support Specialist

    VirtualVocationsRochester, New York, United States
    Full-time
    A company is looking for a Spec Technical Support ERP.Key Responsibilities Act as a resource for escalated technical issues and provide high-quality customer support to internal users Investigat...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Specialist

    Customer Service Specialist

    QuidelOrthoRochester, NY, United States
    Full-time
    QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecula...Show moreLast updated: 26 days ago
    • Promoted
    Customer Support Specialist

    Customer Support Specialist

    TradeJobsWorkforce14624 Rochester, NY, US
    Full-time
    As a Customer Support Specialist, you will be responsible for providing exceptional service and support to customers, including : respond to customer inquiries via phone & in person.Finance to provi...Show moreLast updated: 30+ days ago
    • Promoted
    Remote Support Specialist

    Remote Support Specialist

    TradeJobsWorkforce14608 Rochester, NY, US
    Remote
    Full-time
    As a Remote Support Specialist, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phone, chat, and ...Show moreLast updated: 30+ days ago
    • Promoted
    Technical Support Specialist 2 (Tu - Sa 1 : 30 p.m. - 10 : 00 p.m ET)

    Technical Support Specialist 2 (Tu - Sa 1 : 30 p.m. - 10 : 00 p.m ET)

    QuidelOrthoRochester, NY, United States
    Full-time
    QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecula...Show moreLast updated: 7 days ago
    • Promoted
    Tech Support - Earn Up to $37 / hr

    Tech Support - Earn Up to $37 / hr

    TradeJobsWorkforce14650 Rochester, NY, US
    Full-time
    We are looking for someone to join our amazing tech support team.Great communicator : be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic : yo...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Support Analyst

    Customer Support Analyst

    VirtualVocationsRochester, New York, United States
    Full-time
    A company is looking for a Customer Support Analyst for a 6-month remote contract starting November 3rd, 2025.Key Responsibilities Respond to customer inquiries and technical issues through vario...Show moreLast updated: 30+ days ago
    • Promoted
    Technical Support Specialist 2 (Su - Th : 9 : 00am to 5 : 30pm ET)

    Technical Support Specialist 2 (Su - Th : 9 : 00am to 5 : 30pm ET)

    QuidelOrthoRochester, NY, United States
    Full-time
    QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecula...Show moreLast updated: 7 days ago