Operational Strategy - GenAI Operations - Intern

Operational Strategy - GenAI Operations - Intern Country : United States of America Your Journey Starts Here : Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! What you will gain Our Summer Internship Program, beginning in June 2026, provides immersive training and introduction to Santander. You will be combining this training with practical experience on both technical and interpersonal skills, helping your development during the internship. The 2026 Santander Summer Internship Program is for undergraduate students who have an expected graduation date between December 2026 and May / June 2027. Santander US is a nationwide business with locations across the country. This position will be : Dallas, TX Boston, MA Remote The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Salary : $52,000 / year Before applying, please keep in mind that our internship program does not offer any relocation assistance. What we offer you You will be given exposure to the innerworkings of one largest financial institutions in the world. Working with best-in-class teams and contributing to projects that drive innovation across the organization. As part of the internship program, you will participate in structured professional development opportunities, create connections with peers and meet leaders across Santander. As an Operational Strategy intern, you will come out of this experience with an understanding of how to prioritize, implement and monitor various stages of Gen AI initiatives. You will gain direct knowledge of supporting high-impact AI projects, including developing governance artifacts, and defining strategic roadmaps, and could include exposure to performance monitoring, continuous improvement processes, and root cause analysis for deployed AI use cases. You’ll learn how to leverage data to simplify processes, build business cases, and contribute to customer service–focused AI strategies . Responsibilities of the Operational Strategy internship role may include but are not limited to : Supports (Artificial Intelligence) projects that have a high level of complexity, visibility, and impact across the organization, inclusive of researching technologies and components. Assists the governance process on behalf of operations, assists in development of governance artifacts and presentations and maintains an understanding of overall business functions with in-depth knowledge of specific areas / functions and related activities as it relates to the operations AI portfolio, inclusive of business procedures and processes. Assists in defining the roadmap for customer service focused strategic projects, including the AI roadmap and creation of business cases. Provides support for the performance monitoring, continuous improvement, and root cause analysis processes for piloted and / or deployed AI use cases across operations. Provides support in development of business goals and objectives to leverage use of data and simplify processes. What we are looking for An undergraduate student with an expected graduation date between either December 2026 or May / June 2027 . Area of Study : Data Science, Marketing, Economics, Business Administration Cumulative GPA is 3.0 or above . Demonstrates intellectual curiosity and courage. Strong English communication skills both written and spoken required. Analytical thinkers with a strong attention to detail. Organized and able to manage time and multiple tasks efficiently. Ability to work independently on special projects. Ability to effectively contribute to a team environment. It would be nice to have Coursework in or exposure to accounting, finance, economics, or business. (Preferred) Experience in Microsoft Office products, specifically power point and excel. (Preferred) General understanding and curiosity of existing and emerging AI and Gen AI technologies (technical expertise is not explicitly needed). What Else You Need To Know : The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Link to Santander Benefits : Santander Benefits - 2025 Santander OnGoing / NH eGuide (foleon.com) Risk Culture : We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement : At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions : Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and / or furniture may be required . Employer Rights : This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next : If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs. Primary Location : Austin, TX, Austin Other Locations : Texas-Austin,Texas-Dallas,Massachusetts-Boston Organization : Santander Bank N.A.