Program Manager

Program Manager I

The Program Manager I supervises all efforts to fulfill the goals and objectives of the Program, designing plans and operations according to contract and budget guidelines. This includes overseeing resources and coordinating the efforts of community partners, and conducting ongoing outreach to serve participants and leverage VOALA and community assets.

Duties and responsibilities include intake, assessments, service planning, service delivery, and goal attainment; training, supervision, and problem-solving for difficult cases; meeting grant objectives, adhering to grant guidelines; providing information to Division Director highlighting progress to reaching set goals; providing quality service to clients with rental issues; monitoring program compliance to VOALA policies and required procedures; maintaining documentation of all program services delivered to participants; measuring and assessing impact of services; effectively communicating project expectations to team members; coordinating outreach and collaboration efforts with community partners and landlords; and other duties as directed to accomplish program goals.

Essential duties include operations : responsible for day-to-day service delivery efforts, providing guidance and supervision for staff, budget oversight, project timelines, and anticipated outcomes; effectively planning workload of subordinate individuals and programs; budgets, deploys, and organizes resources. Monitoring and measurement : ensuring all services to clients are properly recorded; evaluating achievement of program goals; reporting to senior leadership. Coordination of services : collaborating with other service providers to link various programs to community resources and supportive services. Administration : keeping comprehensive records of compliance with funder and regulatory requirements. Training and mentoring : responsible for service team's development through training, policy and procedure, structured supervision, and learning collaboratives. Change leadership : identifying better, faster, more efficient ways to achieve the mission of the program. Community outreach. Other duties as required and is subject to change at any time.

Qualifications

Requirements : Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.

Education : Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years).

Experience : Minimum of 3 years of experience in Social Services Program Management, Coordination or Supervision. Minimum of 2 years of direct experience in Staff Management.

Preferred qualifications : Master of Social Work or discipline related to Program services. Experience connecting clients to community and government resources. Experience serving the target community (veterans, homeless, at-risk youth, et cetera). Knowledge about community resources. Experience with HMIS and other relevant databases used by partner service providers. Ability to work with people from various backgrounds and / or limited English capabilities.