Customer Service Representative

Position : Customer Service Rep

Location : Andover, MA (Hybrid On-Site)

Length : 6 months+

Job Description :

As the Customer Service Representative, you will manage daily client deliverables for one or more accounts, ensuring exceptional customer satisfaction and efficient resolution of issues. Working in a high-volume call center environment, you will process orders, address inquiries, and build strong professional relationships with customers and internal teams. This role demands excellent problem-solving skills and the ability to capture and escalate customer requirements effectively.

Essential Duties and Responsibilities :

• Process sales orders, RGAs, and credits in a high-volume call center, ensuring accurate methods and procedures are followed.
• Resolve product shortages and complaints, offering professional alternative solutions when necessary.
• Investigate, verify, and release order holds related to credit issues, pricing discrepancies, shipping concerns, and part identification problems.
• Coordinate communication between customers and manufacturing / shipping departments to ensure timely order fulfillment.
• Build and maintain professional relationships with internal and external customers.
• Collaborate with the Technical Support team to resolve customer-reported issues.
• Manage new and existing customer accounts as identified in the database.

Qualifications :

POST-OFFER BACKGROUND CHECK IS REQUIRED. Digital Prospectors is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Digital Prospectors affirms the right of all individuals to equal opportunity and prohibits any form of discrimination or harassment.

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Job #18110