EOS Effectiveness & Support Engineer I - Wholesale Banking Delivery

Complex Servicing Process Analyst

Work Style : Office-centric (in office) 4 days / week

Position is located within Wholesale Banking Service Delivery-Complex Servicing which supports various specialized loan portfolios such as syndicated / participation loans, Asset Based Lending, and Dealer Floorplan. This position is responsible for designing and implementing process-oriented solutions and ensuring adequate change management and adoption across all levels of the organization. This position is responsible for driving results, enabling, and supporting teammates. This position works at the tactical level (analyzing data, solving problems, and working with teams for implementation) to manage identified optimization projects and to develop forward-looking processes and systems that support the development, operational effectiveness and continual improvement to support EOS objectives.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Responsible for / owns process models and procedures. Functions as a SME within their process vertical and displays a mastery of industry specific knowledge. Responsible for sampling and monitoring of assigned processes in relation to defined KPIs. Responsible to report and track KPI metrics and identify bottlenecks / process variations that cause KPIs to be missed.
• Works with various partners across EOS and supporting LOBs and / or Functions to identify opportunities and structure abstract questions or issues into manageable, specific work streams and deliverables.
• Facilitate sessions to set direction and create change for business processes from a technological and workflow perspective.
• Design and implement process-oriented solutions and ensure adequate change management and adoption across all levels of the organization. Provides oversight and ensures overall quality of junior teammates' key tasks and delivery.
• Within assigned line of business, resolve or escalate risks or roadblocks prohibiting achievement of identified scope.
• Train and support Production groups to ensure awareness and adoption of the target state.
• Drive improvement process benefit expectation and realization. Measure and monitor return on investment (ROI) of process improvement projects to ensure organizational efficiency and profitability.
• Facilitate and build relationships internal and external to the assigned business unit to ensure initiative success.
• Establish and maintain strong working relationships with key business partners with special emphasis on Business sponsors, Audit, Demand Management, Strategic Planning and members of the Senior Leadership Team.

Required Qualifications : The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Preferred Qualifications :

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation :

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.