Member Services Project Coordinator

Overview

The Project Coordinator provides comprehensive administrative and project support within the department, with a primary focus on the Association Management System (AMS) and related applications. The Project Coordinator is responsible for managing and executing cross-functional projects, training staff across the organization, and collaborating with the Information Technology department to fulfill data-related requests. This position requires technical proficiency with project management and training expertise to enhance member engagement and operational efficiency.

Essential Functions

• Lead and implement data-related initiatives that support CHA's strategic goals, as well as other special projects within Member Services.
• Manage timelines, deliverables, and stakeholder communications for assigned projects.
• Perform hands-on work related to AMS configuration, testing, documentation, and execution of special projects and related tasks.
• Maintain and audit database records within the AMS and other applications used by the department.
• Ensure data accuracy and consistency to support reporting and engagement tracking.
• Collaborate with IT to support system enhancements, align system data with organizational needs, resolve data issues, and fulfill reporting and / or integration requests.
• Develop and deliver training sessions for employees on AMS and related tools.
• Create and maintain standard operating procedures (SOPs) for department workflows.
• Serve as a resource for troubleshooting and user support.
• Collaborate with other departments to align system data with organizational needs.
• Provide backup support for Member Services operations.

Home Office Location

St. Louis, MO office with the ability to work from home subject to CHA's policies on flexible work arrangements.

Qualifications

Position Pay Range

Starting hourly pay : $29.81 – $37.29 per hour. This position is eligible for overtime. Our organization is committed to fostering a dynamic and inclusive work environment. We believe in recognizing and rewarding talent, so the salary for this position is commensurate with the market and qualifications of the candidate.

Summary Of Benefits

In addition to competitive compensation, we take pride in offering excellent benefits that support our employees' well-being and professional growth. Full-time employees are eligible to participate in the following benefit programs : medical, dental, vision, basic life and AD&D, retirement plan, vacation, sick, and holiday pay, tuition reimbursement, flex spending or health savings account, and other voluntary benefits.

Organizational Description

The Catholic Health Association of the United States (CHA), representing more than 600 hospitals and 1,600 long-term care and other health facilities in all 50 states, advances the ministry of the Catholic church in caring for people and communities. Grounded by our core values of Respect, Integrity, Stewardship, and Excellence, CHA team members work collaboratively to bring hope and healing to those we serve as we advocate for health equity and access to care for all. CHA and our members promote a culture of inclusion and belonging that brings together people of diverse faiths and backgrounds in our belief that every person is a treasure, every life a sacred gift, and every human being a unity of body, mind, and spirit. Through our mission and values, we will empower bold change to elevate human flourishing.

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