Front End Manager - Bentley Mall

Front End Manager

Job Title : Front End Manager Reports to : Store Director Salaried or Hourly : Hourly Job Code : 000308, 100603 Department : Front End Date : December 2022

Position Purpose : Ensures all customers receive fast, friendly, and accurate check out service by passionately implementing the spirit of Legendary Service. Manages and schedules shifts and duties for Checkers, Courtesy Clerks, Office / Bookkeepers, Customer Service Counter and Front End Manager Assistant. Front End Manager oversees the completion of daily cash office / bookkeeping duties, customer service counter, and check out, while supporting store sales, and focusing on customer service.

Key Responsibilities & Accountabilities :

• Champions company and division customer service programs to meet and / or exceed the division's customer satisfaction measurement goals.
• Handles customer relations in a positive manner, including effective resolution of customer complaints.
• Promotes Albertsons / Safeway's philosophy of personalized service.
• Provides fast, friendly, courteous and legendary customer service.
• Improves customer relations and performs checking duties and supervisory functions on cash registers. Serve as backup checker when necessary.
• Engages in suggestive selling and other sales techniques.
• Directs and supervises front-end activities including : monitoring customer traffic and service level, coordinating and implementing front end service programs, maintaining cleanliness standards, being proactive in maintaining safety and appearance of front-end.
• Monitors and is responsible for ordering front-end supplies (bags, Rain Checks, Item Correction Forms, etc.).
• Ensures front-end is fully operational and projects a positive image.
• Handles and is accountable for cash flow and controls including : safe transactions, issues and pickups of monies, tills, approving checks, rain checks, refunds, and monitoring checker money handling policies and procedures.
• Handles scan system emergency procedures, UPC codes not on file, scan pricing errors and other retail integrity issues.
• Assists with interviewing and hiring of checkers, courtesy clerks, customer service counter clerks and office / bookkeepers.
• Assists with training front-end employees (checkers, courtesy clerks, customer service counter and office / bookkeepers) and monitors front-end compliance.
• Supervises employees assigned, makes recommendations for employment status changes and discipline to Store Director.
• Responsible for maintaining a constant awareness of customer and employee safety.
• Enforces dress and grooming standards for all employees.
• Assists with controlling shrink.
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
• Other necessary and required duties as directed and required.

Skills and Physical Requirements :

Work Environment :

Safety Sensitive Position :

DISCLAIMER :