Tier 2 Systems Administrator

Tier 2 Systems Administrator

Job Title : Tier 2 Systems Administrator (internally : Cloud Services Administrator)

Location : National Harbor, MD (Hybrid)

Type : Full Time

Compensation : $50,000 to $70,000 Annually + Benefits

Please note - applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Cloudforce is seeking a Cloud Services Administrator to play a key role in managing and maintaining our clients Microsoft Azure cloud environments. The Cloud Services Administrator will be responsible for monitoring the health and performance of Azure resources, implementing best practices for system reliability and security, and providing day-to-day administrative support for cloud infrastructure. If you love solving problems, tinkering with technology, and making things work better every day, this is the role for you. Youll get hands-on experience with cutting-edge cloud tools, work with a supportive team that loves to collaborate, and play a key role in helping our clients get the most out of the Microsoft Azure cloud.

Responsibilities :

• Manage and prioritize internal and external Service Desk tickets and escalate issues as necessary.
• Lead the administration, operation, and optimization of client SCCM infrastructure systems, ensuring scalability, security, and high performance.
• Oversee and conduct patch management, OS and application packaging, deployment processes, and hybrid Intune / MEM integration in client environments.
• Design and implement advanced endpoint strategies to enhance efficiency, including migrations to Azure and modern endpoint management solutions.
• Respond to inquiries and troubleshoot technical issues related to cloud infrastructure, applications, and services, while following established procedures and policies.
• Maintain knowledge of current trends and developments in cloud technology and provide suggestions to improve the managed cloud services operations.
• Collaborate with other teams to ensure timely resolution of customer issues and concerns.
• Contribute to the continuous improvement of service desk processes and procedures, identifying opportunities for automation and efficiency gains.
• Participate in training programs to improve technical knowledge and customer service skills related to cloud services.
• Perform routine system maintenance tasks, such as software updates, patch management, and system backups.
• Other duties, as assigned.

Note :

This position requires participating in evening shifts 3x / week, 2x / month, and one Sunday shift per month for patching purposes (you will be able to work from home for these shifts).These sessions are scheduled for the second and third Tuesday / Wednesday / Thursday along with the third Sunday of every month. They can range from 3-9 hours in duration, and youll be able to adjust your schedule accordingly to account for a 40-hour work week.

Qualifications :

About Us :

Cloudforce is a spirited team defined by the shared values of excellence, growth, teamwork, passion, giving back, and glee. As technophiles, we thrive on the latest developments in our chosen field of expertise : cloud computing. As humans, we are driven by the opportunities to make life better through the thoughtful application of technology. At Cloudforce, these two pursuits combine to form an effective, human-centered approach for making cloud solutions accessible for businesses, app developers, and entrepreneurs, alike.

We offer our employees unique opportunities to learn, grow, and be part of a team that believes in more than just typical nine-to-five activities. Weve built a culture around openness, inclusiveness, giving back to the community, team building, and growth. Whether it be through monthly team outings, annual trips, or our frequent charitable activities, were serious about making each individual feel like theyre part of our team.

P.S.... Cloudforce offers everything youd expect in the perfect technology job

But we also offer a few irresistible extras :

P.S.... Wondering about our other essential benefits? Heres a brief snapshot :

Cloudforce is an Equal Opportunity / Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation / gender identity, age, or genetic information.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

$50,000 - $70,000 a year

Compensation details : 50000-70000 Yearly Salary

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